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Join arenaflex as a Senior Data Analyst – Customer Experience
Are you passionate about transforming raw data into compelling stories that drive meaningful customer experience improvements? Do you thrive in an environment where your analytical expertise directly shapes how a company understands and serves its customers? If so, arenaflex invites you to join our dynamic Customer Experience team as a Senior Data Analyst.
At arenaflex, we believe that exceptional customer experiences are the foundation of lasting relationships and sustainable business growth. Our Customer Experience team serves as the voice of the customer within the organization, advocating for their needs, preferences, and pain points by harnessing the power of data. We are on a mission to obsess over every touchpoint, identifying opportunities to exceed expectations and measuring the impact of our initiatives with precision and rigor.
This is a unique opportunity to be part of a balanced, cross-functional team that is leading a transformative CX initiative. As a Senior Data Analyst, you will be the data expert on this strategic program, combining your technical prowess with deep business and customer understanding to drive actionable recommendations. You will work alongside talented professionals from various disciplines, all united by a shared commitment to elevating the customer journey.
What You Will Do
As a Senior Data Analyst on our Customer Experience team, you will play a pivotal role in shaping how arenaflex understands, measures, and improves the customer experience. Your responsibilities will span the full analytics lifecycle, from data discovery and exploration to dashboard creation and strategic recommendation development. You will become the undisputed expert on your assigned CX initiative's data domain, knowing every dataset, relationship, and insight opportunity better than anyone else in the organization.
Key Responsibilities
- Lead Data Expertise on CX Initiatives: Serve as the primary data authority for a key customer experience initiative, combining business acumen with advanced analytical skills to deliver sound, data-driven recommendations that influence strategic decisions.
- Continuous Discovery and Exploration: Proactively explore data to uncover hidden patterns, trends, and opportunities that can inform customer experience improvements. Maintain a curious mindset and never stop learning about the evolving data landscape.
- Data Domain Mastery: Develop unparalleled expertise in your assigned initiative's data domain. Understand what data exists, how it can be joined and integrated, and how to leverage it for storytelling, decision-making, and answering complex business questions.
- Impact Measurement and Tracking: Design and implement robust frameworks to track the benefits and outcomes of CX initiatives. Use multiple stitched data sources to create comprehensive, accurate, and insightful performance dashboards.
- Advanced Query Development: Create and maintain sophisticated SQL queries that power executive-level dashboards and reporting tools. Optimize queries for performance, scalability, and maintainability.
- Dashboard Creation and Visualization: Build intuitive, visually compelling dashboards in tools like Tableau that translate complex data into actionable insights for stakeholders at all levels of the organization.
- Data Platform Design: Collaborate with engineering and architecture teams to design and build the next-generation CX data platform. Ensure it meets the analytical needs of the business today while being scalable for future growth.
- Documentation and Enablement: Create foundational queries, comprehensive documentation, and self-service resources to empower business teams to connect to and leverage new data sources effectively.
- Ad Hoc Analytics Support: Respond to time-sensitive analytical requests from leadership and cross-functional partners, delivering accurate insights with quick turnaround times.
- Reporting Standards and Best Practices: Establish and enforce reporting standards, best practices, and quality controls that ensure consistency and reliability across all CX analytics deliverables.
- Stakeholder Collaboration: Work closely with business stakeholders, developers, UX designers, and end-users to gather requirements, align on priorities, and ensure analytical solutions meet real business needs.
- Data Quality and Governance: Implement rigorous data cleansing, validation, and quality assurance processes. Ensure data integrity and accuracy across all reporting and analysis.
What You Bring to the Table
We are seeking