Senior Data Analyst - Digital (Customer Insights & Analytics)

OVERVIEW:

Senior Data Analyst on theDomain Analytics Team, part ofM&T'sCustomerInsights & Analytics Organization.

Weprovideanalytical insights that empower Marketing and Digital Product organizations to drive business growth, strengthen customer relationships, and accelerate digital adoption.

Our work spans:

• Experimentation & Measurement - Designing and analyzing tests tooptimizecustomer acquisition for Retail and Business Banking segments.
• Cross-Channel Analytics & Attribution - Understanding how customers interact across channels andidentifyingwhat drives engagement.
• Digital Journey Analytics - Uncovering insights from web and app behaviors to improve customer experiences.
• Digital Product Enablement - Partnering with product teams across the development lifecycle to support new feature launches withdata andperformance measurement.
• Data Products & Ad-Hoc Analysis - Building dashboards and self-servicetools,anddelivering quick-turn insights to answer business questions.

LOCATION:

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

• 345 Main Street, Buffalo, NY
• 115 Federal Street, Boston, MA
• 1 Light Street, Baltimore, MD
• 1350 I Street NW, Washington, DC
• 1100 North Market Street, Wilmington, DE
• 277 Park Avenue, New York, NY
• 850 Main Street, Bridgeport, CT
• 77 Pine Street, Burlington, VT

POSITION RESPONSIBILITIES:

• Explore, mine, and profile data across multiple large complex datasets to gain and interpret insights for use in statistical and quantitative analytics.
• Collaboratewith both technical andnontechnicalstakeholders to translate business questions into analytical solutions.
• Support highquality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage.
• Conduct complex data manipulation and analysis with common programming languages.
• Track and report performance of multiplecampaigns.Identifydeviationsandexplain variances.Consolidatefindings for business consumption.
• Developbusiness intelligence solutionsdesigned to meet business needs.
• Mentorjuniorteam members and engage with peer teams.
• Understand and adhere to the Company's risk and regulatory standards,policiesand controlsin accordance withthe Company's Risk Appetite.Identifyrisk-related issues needing escalation to management.
• Design, implement,maintain,and enhance internal controls to mitigate risk on an ongoing basis.Identifyrisk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, includingtimelyimplementation of internal and external audit points together with any issues raised by external regulators as applicable.

MANAGERIAL/SUPERVISORY RESPONSIBILITY:

No supervisory responsibility.

MINIMUM QUALIFICATIONS REQUIRED:

Bachelor's degree and a minimum of 5 years of related experience.

Experience with data analysis and statistical tools

Experience working in large databases

Experience in SQL and familiarity with common program languages for data analysis (SAS, Python, R).

Experience analyzing large data sets and explaining results of analysis through concise written and verbal communication.

IDEAL QUALIFICATIONS PREFERRED:

6 or more years related work experience in data analysis

Expert skills inSQL and working with relational databases.

Experiencein programming languages such asSAS, Python,R.

Experience with datavisualizationtool (PowerBI, Tableau)

Experience with one or more cloud databases.

Experience working within an agile environment.

Experience analyzing web and digital product data, such as website traffic, user behavior, and events generated by web applications.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $113,300.00 - $188,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBaltimore, Maryland, United States of America