Senior Data Analyst, Operational Excellence

About Thrive Market

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

At Thrive Market, data is core to how we operate, innovate, and grow. As we continue to scale, we're looking for a Senior Data Analyst, Operational Excellence to play a critical role in turning data into strategic insight across the business.

This isn't a role where you'll be siloed in one function. You'll be a strategic partner to leadership across Operations. Where the business needs rigorous analytical thinking and data-driven decision-making, you'll be there. You'll own ambiguous problems, build the frameworks to solve them, and influence how leaders across Thrive Market think about growth, profitability, and member satisfaction. This role goes beyond building dashboards or pulling reports. Reporting into the Data Engineering Manager, you'll help translate complex data into clear, actionable insights that shape business outcomes. Whether it's analyzing pricing strategies, identifying retention opportunities, evaluating product performance, or supporting cross-functional initiatives, you'll bring rigor, curiosity, and clarity to every conversation.

You'll be a trusted analytics partner to executives and functional leaders across Thrive Market, connecting data to real-world outcomes, and helping teams make smarter, faster decisions every day. This role will initially be embedded with a specific function based on business priorities, but you'll have opportunities to flex across teams as strategic needs evolve.

Responsibilities

Strategic Partnership & Business Impact

• Lead high-impact, end-to-end analytics projects that inform key business and product strategies across multiple functions.
• Partner cross-functionally with stakeholders to align on priorities and translate ambiguous business questions into analytical frameworks.
• Deliver clear, data-driven insights and recommendations that influence decision-making at the executive level.
• Own the "so what" not just the "what." You'll define the right questions to ask, not just answer the ones given to you.
• Bring thought leadership to Thrive Market's data practices, recommending new ways to enhance our analytical toolkit and processes.

Analytics Execution & Technical Depth

• Design and maintain dashboards, models, and datasets that empower business teams to self-serve and track performance.
• Leverage external and internal data to uncover opportunities in pricing, assortment, member engagement, and retention.
• Execute deep-dive analysis to ensure business strategies are competitive, high-performance, and profitable.
• Identify data quality issues and help resolve inconsistencies across source systems.
• Respond to ad hoc analytical requests with accuracy, efficiency, and business context.

Cross-Functional Collaboration

• Collaborate with Finance to measure and forecast the financial impact of product and business decisions.
• Support lifecycle and engagement analytics to inform retention, LTV, and user journey improvements.
• Partner with Merchandising, Member Experience, Marketing, and Operations teams to surface actionable insights that drive outcomes.
• Build and maintain reporting frameworks that track and visualize key insights across category-level KPIs, member engagement metrics, and financial performance.

Operational Excellence

You'll be embedded with our Operations team as your primary home, partnering closely with the senior analyst already supporting this function to build out the analytical muscle behind how Thrive Market runs at scale.

• Support demand planning and forecasting by building and refining models that improve inventory positioning, reduce waste, and keep our supply chain one step ahead of member demand.
• Analyze warehouse and distribution center performance to surface inefficiencies, track key operational KPIs, and support decisions around capacity, throughput, and cost.
• Dig into last mile and fulfillment data to identify friction points across the delivery experience and help teams optimize for speed, cost, and member satisfaction.
• Own out-of-stock and inventory availability analysis, connecting upstream supply signals to downstream member impact and helping the business make smarter replenishment and assortment decisions.
• Partner cross-functionally with Finance, Merchan