Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from The Hong Kong Jockey Club
Company description
The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.
Job description
The Department The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence.
The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.
The Job
- Maintain and enhance data management processes to ensure the accuracy and integrity of data across departments
- Conduct statistical analyses to derive actionable insights and prepare reports that evaluate business performance based on key metrics
- Work with stakeholders across various departments to facilitate data-driven decision-making and support business planning initiatives
- Assist in the planning and execution of analytical projects, ensuring the timely delivery of insights that align with business objectives
- Set and track KPIs to monitor business performance and provide ongoing assessments
- Identify opportunities for process enhancements in data analytics and contribute innovative ideas to improve operational efficiencies
- Ensure adherence to relevant policies and legal requirements to maintain the integrity of the Club's operations
- Undertake other duties as assigned by the Manager
About You
- Bachelor's degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Mathematics, or Information Technology
- Minimum of 5-8 years of experience in data analytics, statistical analysis, or related fields
- Hands-on experience with relational databases and data transformation techniques
- Experience with data visualisation, quantitative and/or financial modelling tools and techniques
Apply Now!
We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.
Add horsepower to your career today. If you do not meet all of the requirements but still believe you can make a difference, please apply.
Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.
Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.