Senior Data Scientist, Operations

Company Overview Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data‑driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture‑backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.

Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI‑enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.

Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our people systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking world‑class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

Role We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations.

This role sits at the intersection of data science and analytics, customer support operations, product and member journey data, forecasting and workforce planning. You will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data‑driven decision making.

Key Responsibilities

Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision‑making.

Perform strategic and operational analyses to identify and prioritize product and business initiatives, such as insights from member support and health testing data to improve user experiences.

Develop models (heuristic, predictive, or ML) and data products that empower the business, e.g., customer support demand forecasting.

Drive self‑service to enable a data‑driven organization through documentation, education, and training.

Ensure data quality, security, and compliance within all analytical frameworks.

Qualifications/Skills

Must have: Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field.

Must have: 5+ years of experience in data science or analytics at consumer or enterprise tech companies.

Must have: Proficiency in Python, SQL, and data visualization tools.

Must have: Ability to communicate complex findings to non‑technical stakeholders.

Must have: Experience using generative AI tools to accelerate project development.

Nice to have: Domain/data experience working with operations, e.g., customer experience measurement, customer issue tracking/modeling, demand forecasting.

Nice to have: Experience with GCP (Google Cloud Platform) and Databricks.

Nice to have: Experience with customer support tools like Intercom, Zendesk, or similar.

Nice to have: Experience in healthcare analytics or bioinformatics.

Nice to have: Advanced expertise in machine learning, data visualization, and statistical analysis.

Nice to have: Background in healthcare data compliance (HIPAA) and privacy standards.

Core Values

Ruthless Prioritization • We don’t let perfect get in the way of progress. • We move quickly to drive value, not perfection. • We prioritize what drives impact. • We never compromise on standards of excellence.

Member‑First, Always • We design and deliver like we’re caring for someone we love. • We create calendar, actionable, human experience. • We prioritize responsiveness, peace of mind, and outcomes. • We empower members with truth, clarity, and care.

One Team, Moving Fast • We are aligned in purpose, prioritization, and speed. • We gather diverse perspectives to make informed decisions. • We clear paths for each other and move fast together. • We communicate clearly and respectfully, rallying around shared goals.

Radical Ownership, Relentless Execution • We don’t just ship– we own outcomes and drive results. • We act with urgency and precision. • We anticipate, initiate, and follow through. • We meet challenges with grit and pragmatism. • We embrace new tech to deliver better outcomes.

Mission Over Ego • We are ruthlessly aligned to our mission– and leave ego at the door. • We disagree and commit. • We don’t tolerate politics or withholding information. • We operate with honesty, transparency, and respect.

Sustained Integrity in Every Detail • We earn trust by obsessing over accuracy, quality, and clarity in everything we do. •