Senior Developer Support Engineer

WHY SOCURE?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the Role

Socure is seeking a Senior Developer Support Engineer to lead technical onboarding, API/SDK integration, and early-stage customer success for our identity verification and fraud prevention platform. This hybrid role blends hands-on engineering, developer support, and post-sales solution implementation, working directly with customer engineering teams while partnering closely with Socure’s Product, Engineering, and Customer Success organizations.

This is an ideal role for a senior technical professional who enjoys coding, troubleshooting, and guiding customers through complex integrations.

What You’ll Do

• Technical Integration & Developer Support

• Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile.

• Troubleshoot and resolve integration issues using logs, network traces, and code review.

• Validate new SDK releases and provide feedback to improve developer experience.

• Recommend best practices for API usage, mobile integration, and secure deployment.

• Solution Implementation & Client Onboarding

• Support technical onboarding by mapping client workflows to Socure’s capabilities.

• Configure the platform to meet customer requirements and ensure a successful go-live.

• Provide hands-on support during hyper-care to stabilize integrations and optimize performance.

• Document implementation details for smooth transition to Customer Success.

• Training, Enablement & Collaboration

• Deliver technical walkthroughs and integration training for client teams.

• Contribute code samples, integration guides, and troubleshooting resources.

• Partner with Product and Engineering to escalate issues and influence roadmap improvements.

• Advocate for customers by sharing insights and recurring challenges.

What You’ll Bring

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 5–7+ years of technical experience including:

• Mobile development (Swift for iOS; Kotlin/Java for Android)

• Hybrid frameworks (React Native, Flutter, Expo)

• RESTful API integration and authentication (OAuth, JWT)

• Strong debugging skills across mobile, web, and backend integrations.

• Experience in a customer-facing technical role (developer support, solutions engineering, implementation).

• Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.

• Excellent communication skills and ability to explain technical concepts clearly.

Nice to Have

• Experience in identity verification, fraud prevention, fintech, or risk analytics.

• Familiarity with enterprise environments and large-scale API deployments.

• Advanced SQL or data analysis skills.

• Experience in high-growth SaaS environments.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

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