Senior Engineer – AWS

Thinkahead
Gurugram; Haryana, IN
On-siteCareer-pivot friendly

Who this role is best for

Aimed at senior cloud engineers with deep AWS expertise who thrive in high-pressure technical escalation scenarios and can mentor teams across multiple technologies.

Best fit for

  • Experienced AWS professionals comfortable being the last line of defense for critical customer issues.
    — “primary technical escalation point for a broad range of AWS customers
  • Cloud architects who can balance rapid incident response with long-term optimization guidance.
    — “handling high-severity incidents, complex architectural reviews, and proactive optimization
  • Technical leaders capable of mentoring teams while maintaining hands-on delivery.
    — “work with a collaborative team leading, mentoring and ensuring development efforts

Things to consider

  • Requires willingness for non-standard hours including weekends during critical incidents.
    — “after-hours/weekend support in the event of major outages/issues
  • Some travel expected for client engagements beyond remote support.
    — “expectation of some travel and after-hours/weekend support

How to stand out

  • Demonstrate specific examples of resolving tier-3 escalations under tight deadlines.
    — “deliver rapid, high-quality outcomes under pressure
  • Showcase cross-service AWS expertise beyond single specialty areas.
    — “across the full AWS service portfolio
  • Highlight experience integrating AWS with third-party enterprise tools.
    — “designing, developing, and deploying integration solutions with external third-party tools
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • High-quality outcomes
  • Customer satisfaction
  • Proactive support
Typical background
AWS ExperienceCloud Engineering

Skills & requirements

Required

AWS ServicesTechnical EscalationArchitectural ReviewsProactive Optimization

Preferred

Ci/cd PipelinesCloud Technologies

Stack & domain

AWSCloud TechnologiesIntegration SolutionsCustomer ServiceProcess ManagementService DeliveryCustomer EngagementsDemonstrationsMeetingsCommunicationCollaborationLeadershipCloudEnterprise Support

About the role

Original posting from Thinkahead via Lever

We are seeking a versatile Tier/3 AWS Engineer to join our Partner-Led Enterprise Support team. You will act as the primary technical escalation point for a broad range of AWS customers, handling high-severity incidents, complex architectural reviews, and proactive optimization across the full AWS service portfolio. This role requires deep, practical expertise in multiple AWS domains and the ability to deliver rapid, high-quality outcomes under pressure. As a Senior Cloud Engineer, you will utilize your extensive knowledge and experience to design, develop and deploy solutions for an array of technologies. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. A Senior Cloud Engineer is a highly experienced field professional, who combines a breadth of knowledge across open-source, enterprise and cloud technologies with a proven track record of delivery. They are expected to lead engagements and exhibit a high degree of commercial awareness along with mature communication skills. The Senior Cloud Engineer is highly experienced in designing, developing, and deploying integration solutions with external third-party tools. You will work with customer service owners, process owners and various service delivery groups and participate in customer engagements, demonstrations, and meetings in a professional and courteous manner. There is an expectation of some travel and after-hours/weekend support in the event of major outages/issues, or when requested by the client for change windows (or similar events).

Source: Thinkahead careers (Lever)

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