Aimed at senior engineering leaders with expertise in scaling user-facing onboarding systems and a passion for AI-enhanced customer journeys, based in Vancouver with hybrid work requirements.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Brex
Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Engineering at Brex
Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.
What you’ll do
You will lead an engineering group focused on building the systems and product experiences that power customer acquisition, activation, and retention at Brex, including prospecting, onboarding, account setup, verifications, integrations, and implementation workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is a seasoned engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.
Where you’ll work
This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding and implementation experience.
Collaborate with cross-functional partners across Product, Design, Operations, Marketing, and Sales to define priorities and deliver delightful customer activation experiences.
Leverage AI to reimagine and automate prospecting, onboarding, implementation, and retention workflows, improving speed, personalization, and operational leverage.
Drive execution of the Acquisition group roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
Lead and manage multiple teams of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
Drive continuous improvement in engineering processes, technical architecture, and product quality.
Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.
Requirements
3+ years of experience managing or leading multiple technical teams in a high-growth environment.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Strong technical background and understanding of software development principles.
Expertise leading full-stack engineering teams delivering end-to-end product experiences.
Demonstrated track record of shipping customer-facing features across multiple release cycles.
Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
Track record building AI-powered product experiences, including LLM-driven automation and personalization.
Bonus points
Experience with data platforms such as Snowflake, Hex, or similar.
You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!
You are a champion for the customer and constantly put yourself in their shoes to create intuitive, frictionless experiences.
Compensation
The expected salary range for this role is $300,000 - $375,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Source: Brex careers