Aimed at senior IT engineers comfortable with AI-enabled automation in a distributed, security-focused environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Imprint via Ashby
WHO WE ARE
Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.
Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.
As Senior Enterprise IT Engineer, you will own the design, automation, management, and support of Imprint’s core IT infrastructure and employee technology services. This role is critical to maintaining our security posture, scaling internal operations, and building reliable systems that enable employees to work efficiently across a distributed organization.
You will partner closely with Security, Engineering, People, Finance, Legal, and business teams to understand pain points, gather requirements, and design scalable IT systems, identity and access controls, device management workflows, software administration processes, and automations. As Imprint becomes an AI-native company, you will help define and build the IT systems, workflows, automations, and AI-enabled solutions that support this vision.
This is a hands-on engineering role for someone who can both administer enterprise systems and design, build, automate, and continuously improve solutions using AI where appropriate. You should be comfortable writing code, integrating SaaS platforms, designing secure workflows, maintaining reliable IT services, and managing IT systems with an eye toward cost, scalability, operational efficiency, and AI-enabled productivity.
WHAT SUCCESS LOOKS LIKE IN THE FIRST 90 DAYS
- Established clear ownership of identity and access management systems, including SSO, MFA, user provisioning, de-provisioning, and access reviews
- Assessed access controls, device compliance, and key IT workflows, with remediation and automation opportunities identified
- Engaged with key stakeholders to understand pain points, collect requirements, and prioritize systems, automation, or AI-enabled improvements
- Designed and delivered at least three meaningful IT automation or systems improvement that reduces manual work, improves reliability, or strengthens security
- Identified opportunities to leverage AI to improve IT service delivery, employee productivity, support workflows, or operational reporting
- Improved device management, software deployment, or access management workflows to reduce friction for end users
- Developed clear documentation for key systems, automations, integrations, AI-enabled workflows, and operational processes
- Demonstrated urgency and bias for action in resolving critical issues, especially account lockouts, access emergencies, device issues, and business-impacting IT incidents
RESPONSIBILITIES
SYSTEMS DESIGN & IT AUTOMATION
- Engage with stakeholders across the business to understand pain points, gather requirements, and design IT systems and workflows that meet operational needs
- Design, build, and maintain scalable IT systems, workflows, automations, and AI-enabled solutions that improve efficiency, reliability, security, and employee experience
- Develop scripts, integrations, internal tools, and AI-assisted workflows to automate repetitive IT processes such as onboarding, off-boarding, access provisioning, device compliance checks, software deployment, and reporting
- Build and maintain integrations between enterprise SaaS platforms, identity providers, device management tools, ticketing systems, collaboration platforms, AI tools, and security tools
- Use APIs, scripting, automation platforms, and AI capabilities to reduce manual work and improve consistency across IT operations
- Partner with Engineering and Security teams to design secure, maintainable solutions that align with company architecture and compliance requirements
- Evaluate new tools and technologies, including AI-enabled solutions, to improve IT service delivery and employee productivity
IDENTITY MANAGEMENT SYSTEMS
- Manage, configure, and monitor identity and access management tools, including SSO, MFA, lifecycle management, and role-based access controls
- Design and automate user provisioning, de-provisioning, group management, and access request workflows
- Explore AI-enabled approaches to streamline access reviews, anomaly detection, documentation, and operational reporting
- Implement and enforce the principle of least privilege for all user accounts and resources
- Lead periodic access reviews and take corrective actions based on findings
- Partner with Security and business system owners to ensure access controls are scalable, auditable, and compliant
DEVICE MANAGEMENT
- Oversee the deployment, maintenance, hardening, and troubleshooting of device management platforms
- Design and improve device lifecycle workflows, including procurement, enrollment, configuration, patching, compliance monitoring, and retirement
- Ensure all devices are hardened according to security best practices and organizational policies
- Automate device management tasks where possible, including compliance checks, software installation, configuration enforcement, and reporting
- Leverage AI-enabled tools where appropriate to improve troubleshooting, device insights, support workflows, and operational efficiency
- Manage patching and updates while coordinating with end users to minimize downtime
SOFTWARE ADMINISTRATION & SAAS OPERATIONS
- Administer, configure, and maintain enterprise software platforms used across the company
- Deploy, update, troubleshoot, and automate software applications for end users
- Design scalable workflows for software access, licensing, renewals, approvals, and lifecycle management
- Partner with stakeholders to understand business needs and translate them into software administration, integration, automation, or AI-enabled workflow requirements
- Support IT planning, budgeting, cost forecasting, and cost optimization across SaaS platforms, licenses, devices, and IT services
- Monitor platform health, usage, permissions, license utilization, and configuration drift across key business applications
- Work closely with vendors and internal teams to resolve issues in a timely manner
COLLABORATION TOOLS & EMPLOYEE PRODUCTIVITY
- Administer and support email systems, ticketing platforms, knowledge bases, chat tools, AI productivity tools, and other collaboration platforms
- Build automations and AI-enabled workflows that improve employee productivity and reduce support burden
- Monitor usage and performance, ensuring high availability and a positive user experience
- Develop user training materials and deliver training sessions to drive adoption and best practices
- Partner with business teams to identify opportunities for AI, automation, and workflow improvements
END USER SUPPORT & OPERATIONAL EXCELLENCE
- Provide technical support for hardware, software, identity, and access issues for remote employees across multiple time zones
- Serve as an escalation point for complex IT issues requiring systems-level troubleshooting, automation, or AI-assisted analysis
- Coordinate with cross-functional teams to resolve incidents and root causes
- Maintain an accurate inventory of IT assets and manage lifecycle processes
- Improve support processes through documentation, automatio
Source: Imprint careers (Ashby)