Senior Financial Analyst, Amazon Customer Service Finance

DESCRIPTION

Amazon seeks a highly effective Senior Financial Analyst to join the Amazon Customer Service Finance team as a key strategic partner. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.

Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. If you've wanted to challenge existing processes, propose end-to-end redesigns, or drive tooling and automation decisions that impact the entire organization, this is your opportunity. The ideal candidate will take ownership of problems and question "that's how we've always done it.”

Key job responsibilities

• Manage multiple workstreams, balancing subject matter expertise with horizontal collaboration across the team
• Independently deliver projects with limited oversight provided by your manager to scale, improve controllership, and create value-add enhancements
• Build your understanding of the business context of the data used in your analysis to convert data into findings, provide recommendations and seek guidance from your team leaders
• Ability to create structure and order with an expanded project scope into actionable steps
• Learning and applying finance tools, systems, and software efficiently to support day-to-day work
• Prioritize work, resolve issues, meet deadlines, and seek feedback from your manager when conflicts arise

About the team

Amazon Customer Service Finance is part of the WW Amazon Stores Finance organization. We are the Amazon Stores' financial partners and lead decision support, planning, analysis, and reporting the WW Stores organization. Our job is to partner with the business to plan, analyze, measure, and grow our global business. We contribute to business decisions by providing insightful analysis of all metrics and processes, inventing new ones where needed and simplifying and automating wherever possible. We methodically establish, evaluate, and improve end-to-end processes, financial controls, and capital investment.

BASIC QUALIFICATIONS

• Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
• 3+ years of tax, finance or a related analytical field experience
• Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
• 3+ years of dissecting financial data and identifying patterns that support business strategy experience
• 3+ years of contributing to cross-functional initiatives that drive financial performance and strategy experience

PREFERRED QUALIFICATIONS

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Understanding of controllership principles including data quality management, control design, and audit support

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spen