Senior IT Demand Officer – IT & Business Intelligence

ISS Facility Services - Hong Kong
HK
On-site

Job Description

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay

Language: English & Chinese

What you’ll do

  • Lead the intake, assessment and prioritization of business technology demands and manage the overall IT project portfolio
  • Drive end-to-end delivery of system enhancements, integrations and digital initiatives, ensuring governance and quality compliance
  • Oversee enterprise systems (FMS, ERP, workflow and custom applications), including upgrades, migrations and continuous improvements
  • Manage BI dashboards, data models and analytics development while ensuring strong data governance and accuracy
  • Lead and develop the IT System Support & BI teams, managing performance, workload and capability growth
  • Act as a trusted advisor to business stakeholders, translating needs into technology solutions and supporting digital transformation
  • Maintain strong communication and relationships across business units, vendors and technical partners

Key qualifications

  • Degree in Information Technology, Computer Science, Business Systems, or related discipline; Master’s degree is an advantage
  • 5-7 years of experience in IT business systems, demand management, or business intelligence, with at least 3 years in a leadership or managerial role
  • Strong experience in system analysis, solution design, and project management
  • Solid knowledge of SQL, VBA, .NET, Java, web technologies, Microsoft Azure, Office 365, Navision, and platforms such as IBM Tririga or MRI
  • Demonstrated experience managing BI tools, data models, and reporting frameworks

Personal skills you excel

  • Knowledge of AI and robotics will is an advantage
  • Exceptional stakeholder management, communication, and problem-solving skills
  • Proven ability to manage multiple priorities and drive initiatives from concept to execution

Candidate with more experience will be considered for the position of Assistant Manager.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

Skills & Requirements

Technical Skills

It business systemsDemand managementBusiness intelligenceSystem analysisSolution designProject managementSqlVba.netJavaWeb technologiesMicrosoft azureOffice 365NavisionIbm tririgaMriBi toolsData modelsReporting frameworksAiRoboticsStakeholder managementCommunicationProblem-solvingMultiple prioritiesInitiativesItBusiness intelligenceEnterprise systemsFmsErpWorkflowCustom applicationsBi dashboardsData modelsAnalytics developmentData governanceAccuracyIt system supportBi teamsPerformanceWorkloadCapability growthStakeholdersTechnology solutionsDigital transformation

Employment Type

FULL TIME

Level

senior

Posted

4/13/2026

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