Diploma or Bachelor’s Degree in Information Technology, Computer Science
Skills & requirements
Required
IT supportservice managementincident resolutiondocumentationproject deliverysecurity compliancevendor liaisondisaster recovery
Preferred
programmingcoding languages
Stack & domain
ProgrammingCoding languagesAdaptabilityFinance
About the role
Core Responsibilities:
Service Management: Oversee the lifecycle of incoming technical requests via the ticketing platform, ensuring all issues are resolved within SLAs or escalated to the appropriate channels.
Onsite Infrastructure Support: Act as the primary point of contact for hands-on troubleshooting of hardware, software, and networking components within the local environment.
Incident Resolution: Diagnose and rectify technical disruptions reported by internal stakeholders and external clients with a focus on minimal downtime.