Senior Manager, Analytics at Scotiabank

Lead the BI Tooling function at Scotiabank and enhance client experiences in Toronto, Ontario. Utilize analytics to provide data-driven insights that elevate service efficiency across multiple channels.

In this 12-month term role, you'll oversee Service Interaction Analytics and play a crucial part in the Fired Up for Service (FUSE) initiative. Your expertise in client interaction data will allow you to recommend strategies that align with client needs and operational goals. A collaborative approach is essential as you work with various teams to refine service journeys and track performance metrics.

Key Responsibilities: • Lead development of client experience strategies through data analysis • Collaborate with teams to design and refine service journeys • Build dashboards and reports to improve service interactions • Act as a subject matter expert on service interaction data • Foster a high-performance team environment through coaching

Requirements: • Bachelor’s degree in related field; Master’s preferred • Over 5 years in financial analytics or customer experience • Strong knowledge of analytical tools like SQL and Python • Experience in data governance and compliance • Familiar with machine learning or advanced modeling

Drive strategic analytics initiatives to transform client experiences at Scotiabank in Toronto. #J-18808-Ljbffr