Job Description
The Senior Manager will play a critical role supporting the development of growth and data-driven strategies to improve Sales portfolio performance and drive execution, while working alongside senior leadership within GCS. The ideal candidate should demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing data-driven solutions.
The position will provide consultative support to the GCS Sales leadership team through development of analytical solutions. The ideal candidate will highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Finance, Technology, and Capabilities partners to drive Sales growth. The incumbent will help design, develop, and test analytical solutions that deliver higher client engagement and efficiency improvements. The role is positioned at a unique intersection of deepening analytics and informing business outcomes. This is a fast-paced environment requiring a mix of strong relationship skills, passion for actionable data analytics, and a singular focus on excellence.
Responsibilities
- Deliver high-impact analytics to inform strategy by developing actionable insights into Sales and client behavior. Introduce new approaches to transform complex behavioral data and influence decision-making across the organization
- Establish and maintain close relationships with key cross-functional stakeholders to understand business strategies, develop goals, and address opportunities
- Architect and deploy robust, efficient, and scalable data pipelines and modeling solutions using modern cloud and distributed compute patterns
- Stay current on advancements in data analytics; evaluate emerging approaches; translate theoretical advances into practical, scalable solutions that advance business outcomes. Challenge the status quo and demonstrate strong curiosity
- Lead analytics and measurement across key performance indicators. Own stakeholder and executive-level communications on initiative progress, including automated monthly measurement tied to specific strategic initiatives
- Present findings, recommendations, and results to both technical and non-technical audiences, including executive leadership, through clear reports, visualizations, and presentations, to enable data-driven decision-making
Qualifications
- 4-5 years of relevant work experience with consistent track record in analyzing data and information with proficiently to produce relevant conclusions and recommendation
- Bachelor's degree required, preferably in a quantitative field (e.g., Economics, Finance, Computer Science, Mathematics/ Statistics, Engineering)
- Strong analytical and conceptual thinking acumen, with ability to translate complex, unstructured business problems into quantitative solutions. Leverage external insights and tools (from academia or other industries) where needed
- Capable of articulating key findings to senior leadership and stakeholders, leveraging insights to influence business decisions
- Experience in large data handling, manipulation and data mining and data processing. Ability to address performance issues and to manipulate both structured and unstructured data
- Demonstrable experience with data visualization and reporting tools (e.g., Tableau)
- Proficiency with industry-recognized ETL methods, processes and standards
- Advanced knowledge of Microsoft Office Suite (Excel pivot tables, deck-writing)
- Ability to work independently as well as collaboratively in a dynamic, cross-functional environment, with a strong attention to detail and passion for learning
Preferred Qualifications:
- Experience with data querying and distributed analytics tools, proficiency in Python/SQL is
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on lo