Senior Manager, Risk Management

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

We are seeking a highly analytical Senior Consultant to join our Case Investigations & Enforcement team, a core component of ecosystem security within Visa’s Payment Ecosystem Risk and Control (PERC) organization.

The Senior Consultant, Integrity Risk & Investigations provides operational, analytical, and coordination support across Visa’s compliance, enforcement, and investigative programs, including VIRP (Visa Integrity Risk Program), VAMP (Visa Acquirer Monitoring Program), VIMP (Visa Issuer Monitoring Program), FRECOP (Fraud Reporting and Control Program), Cross-Border Compliance, Payments Investigations, Data Security, and Account Recovery.

This role is intended to reduce coordination complexity, strengthen decision-making, and drive consistent execution across a broad, globally distributed risk portfolio. The position supports matters with meaningful regulatory, financial, ecosystem, partnership, and reputational impact across the payments ecosystem. In addition, this role has a significant importance of coordination with strong execution to ensure all objectives are met.

Given the critical role this function plays in protecting the integrity of Visa’s global payments network, the expectations for this position are exceptionally high. The ideal candidate will bring strong analytical judgment, attention to detail, and the ability to manage complex risk, compliance, enforcement, and investigative matters with discipline and precision. Success in this role requires a structured approach to data analysis, thoughtful risk assessment, and effective coordination across multiple interrelated programs.

The role also requires the highest standards of integrity, confidentiality, and objectivity, given the sensitivity and potential impact of the matters involved. Strong documentation practices, clear and precise communication, and consistent adherence to established procedures and regulatory expectations are essential. The Senior Consultant must be able to interpret and apply integrity risk standards consistently, escalate issues appropriately, and support leadership decision-making with clear, well-founded analysis.

Core Responsibilities

Program Support and Risk Coordination

• Support execution and coordination across VIRP, VAMP, VIMP, FRECOP, Payments Investigations, Data Security, and Account Recovery programs.
• Help ensure consistent interpretation and application of integrity risk standards across regions.
• Leverage data analytics to monitor program outputs, identify trends, and escalate issues requiring leadership attention.
• Ensure investigative findings and breach-related intelligence inform Integrity Risk assessments and decisions.
• Support alignment of enforcement actions, remediation expectations, and escalation thresholds across programs.
• Prepare materials and briefing documents for Visa’s Executive Leadership Team related to program performance, ecosystem risk, and emerging threats.
• Facilitate communication and coordination across all PERC and CIE global and regional compliance and enforcement teams to promote a consistent and integrated approach to ecosystem risk and security.

Escalation and Issue Management

• Support high-risk escalations involving merchants, acquirers, issuers, and third-party agents including drafting communications and coordination to senior leadership.
• Coordinate cross-functional inputs into clear, evidence-based escalation summaries and recommendations.
• Track escalation outcomes and ensure required follow-up actions are completed through closure.

Decision Support and Executive Readiness

• Prepare concise, decision-ready materials for senior leadership.
• Synthesize investigative, compliance, and monitoring data into clear, actionable insights.
• Support preparation for leadership meetings, governance forums, and executive reviews.

Operational Execution

• Translate leadership direction into clearly defined workstreams, ownership, and timelines.
• Track progress against commitments and raise execution risks early.
• Support a consistent operating cadence across globally distributed teams.

Process and Program Improvement

• Identify workflow inefficiencies, coordination gaps, and inconsistencies across programs.
• Support refinement of escalation playbooks, operating procedures, and governance processes.
• Institutionalize lessons learned from incidents, invest