Senior Manager, Technical Consulting

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

Technical Consulting Managers lead and develop a team of Technical Consultants who support Ramp customers across implementation, integration, and expansion workstreams. You’ll balance strategic leadership, people management, and hands-on technical execution to ensure your team delivers consistent, high-quality outcomes for customers while contributing to Ramp’s long-term growth.

In this role, you’ll be accountable for team performance, operational execution, and continuous improvement of our delivery model. You’ll coach and grow individual contributors, act as an escalation point for complex customer challenges, and partner cross-functionally with Post Sales Teams, Product, Engineering, and CX While you’ll still stay close to the work and own select high-impact accounts, your primary focus will be enabling your team to succeed at scale.

This is a people leadership role ideal for experienced operators who thrive in ambiguous environments, can drive clarity where none exists, and are eager to shape how we build and deliver technical solutions for Ramp’s most strategic customers.

WHAT YOU'LL DO

• Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development

• Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture

• Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals

• Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team

• Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues

• Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning

• Drive operational rigor through forecast planning, workload balancing, and continuous process improvement

• Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org

• Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same

• Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement

WHAT YOU NEED

• 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership

• 2-3 years of experience managing individual contributors and owning team outcomes

• Proven success in balancing hands-on project work with people leadership and internal operations

• Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows

• Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment

• Strong people management and coaching skills, with experience developing ICs and driving accountability

• Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX

• Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations

• Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment

BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES)

• 100% medical, dental & vision insurance coverage for you

• Partially covered for your dependents

• One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $10,000 per year)

• Parental Leave

• Unlimited AI token usage

• Pet insurance

• Centralized home-office equipment ordering for all employees

• Health and Wellness stipend

• In-office perks: lunch, snacks, drinks, and more

• Budget for intra-office travel

• Relocation support to NYC or SF (as needed)

REFERRAL INSTRUCTIONS

If you are being referred for the role, please contact that person to apply on your behalf.

OTHER NOTICES

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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