Senior/Principal Business Intelligence Analyst (Global Customer Support) at Workday, Inc. Atlanta, GA

Senior/Principal Business Intelligence Analyst (Global Customer Support)

job at Workday, Inc.. Atlanta, GA.

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Senior/Principal Business Intelligence Analyst (Global Customer Support)

page is loaded Senior/Principal Business Intelligence Analyst (Global Customer Support)

locations: USA, GA, Atlanta USA, UT, Salt Lake City USA, TX, Austin USA, CA, Pleasanton

time type: Full Time

posted on: Posted Yesterday

job requisition id: JR-79604

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Our amazing Workday Support teams are always striving to improve their ways of working with the goal of enhancing our customers' support experience as well as their own. The Global Support Insights & Analytics team sits within the Support organization, responsible for providing data insights that advise and influence our Customer Support strategy and business decisions. We are looking for a problem solver that partners and supports our internal stakeholders by analyzing data, provide insights and provide recommendations that help drive business decisions. Whether via dashboards, reports, or alerts that are accurate and easy-to-understand and actionable.

About the Role

As a Senior/Principal Business Intelligence Analyst, you will act as the “Product Owner” for the Support Business Intelligence projects, who is responsible for understanding the business needs and providing a robust BI solution to meet those needs. You will Partner closely with leaders and collaborators within the organization to determine key performance indicators and provide reporting and metrics for analysis and tracking. We are looking for someone with the ability to communicate effectively at all levels of the organization and to provide guidance in the formulation of data analyses from concept through presentation phases. Someone who has a passion for quality and data accuracy and who enjoys collaborating with people with a diverse set of talents and a dynamic fast paced environment. This role requires a blend of understanding business goals and user needs, plus experience managing technology programs.

You will:

• Lead interviews with key business leaders and stakeholders to deeply understand what business problems we are trying to solve, key questions to be answered, and how the tools developed will fit into the business process to be supported.

• Analyze/curate large volumes of data using various tools like Tableau prep, SQL, or any other data-modeling tools etc.

• Develop interactive and easy-to-understand visualizations using best practices to effectively solve business problems by enabling business insights and making recommendations.

• Recommend definitions for new and updated metrics, and support metric data governance and documentation.

• Act as a trusted advisor when questions arise regarding BI solutions and metrics

• Partner with the BI Engineering team to define new or modified data models needed in the data warehouse.

• Create and maintain repository of certified metric definitions

• Design, build and publish Tableau Data Sources to support dashboard requirements, ad-hoc analysis while ensuring standard methodologies.

• Be an expert in troubleshooting and resolving dashboard, data, and security issues reported by business users and fellow team members.

• Thoroughly QA new and modified data sources/dashboards for accuracy and functionality.

• Develop training collateral and deliver training to the end-users on new and existing dashboards

• Coach and mentor the less experienced members on the team

Candidates should be local to Pleasanton, Austin, Atlanta or Salt Lake City as this role operates on a flex model with at least 50% of time spent in office.

About You

Basic Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or any other related field of study OR equivalent work experience

• 8+ years (12+ ye