United States
Secret
Fully remote
Project/Program Management
GovCIO is currently hiring for a **Senior Process Analyst** to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.
As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:
+ Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.
+ Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.
+ Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.
+ Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.
+ Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
+ Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
+ Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.
+ Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.
+ Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.
High School with 6 - 9 years (or commensurate experience)
+ Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
+ Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
+ Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.
+ Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.
+ Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.
+ Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.
Clearance Required: Active Secret Clearance
+ Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
+ Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
+ Familiarity with ITIL framework and enterprise IT governance.
+ Strong analytical, problem-solving, and continuous improvement mindset.
USD $100,000.00 - USD $130,000.00 /Yr.
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
$100,000 - $130,000
year
FULL TIME
senior
4/28/2026
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