Senior Product Analyst; CRM, Marketing

Position: Senior Product Analyst (CRM, Marketing)

Location: Greater London

Job Overview

Hybrid: 2 days/week in London

Location: London

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home‑life essentials – from broadband and mobiles to energy and insurance. As we continue to grow, we are looking for talented individuals who share our passion for making a positive impact on people’s lives. If you want to be part of a team transforming the way consumers navigate household services, we would love to hear from you.

We’re part of RVU, a group of online brands that include Confused, Tempcover, and Mojo Mortgages.

The analytics team strives to simplify some of the most complex and daunting consumer marketplaces, to improve the lives of our customers. We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about their utility bills and finance products at the right time.

We Answer Questions Like

• How do we most effectively let customers know when they could be switching to a better deal?
• How can we deepen our understanding of our customers to improve their experience with our marketing?
• How do we identify and prioritise what currently matters most to each segment of our customer base?

About the Role

As a Senior Product Analyst (Marketing & CRM), your input will be crucial in driving decision‑making. You will be the voice of our data, using it to influence and guide strategy, as well as identifying opportunities that may benefit the business. You will own both the “what” and the “why” behind performance – not just reporting results, but identifying the drivers and recommending action.

This is a hands‑on senior analyst role focused on understanding customer behaviour and evaluating the impact of CRM activity across uSwitch.

You’ll join our Marketing Analytics team – a team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search.

Our ambition is to build a best‑in‑class customer experience. You’ll play a leading role by enabling us to understand our customers better, harnessing data and discovering insight across all touch‑points, campaigns, and marketing activity.

Key Responsibilities

Using tools and databases including Google Sheets, Big Query (SQL), Tableau and Python you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:

• Own the analytical evaluation of CRM activity, including deciding how impact should be measured, what success looks like, and how confident we should be in conclusions.
• Diagnose changes in customer and CRM performance, forming hypotheses and narrowing down root causes under time pressure.
• Design and conduct experiments (e.g. holdouts, A/B tests), with a clear understanding of causality, limitations and risk.
• Turn analysis into decisions and clearly articulate what the data does and does not support.
• Work closely with CRM, marketing and analytics stakeholders, adjusting depth and rigour based on audience and context.
• Improve how we measure and understand customers over time, not just reporting on what has already happened.

What We’re Looking For

We’re looking for someone comfortable making data‑informed decisions under ambiguity, prioritising impact over perfection, and evolving strategy based on customer response rather than waiting for complete certainty.

You’ll Ideally Have Experience In

• Applying analytical judgement to real business problems, including choosing between different methods and understanding their trade‑offs.
• Evaluating CRM or customer activity where causality is not always obvious.
• Structuring ambiguous problems and narrowing them into clear analytical questions.
• Explaining analytical reasoning clearly to both technical and non‑technical stakeholders.
• Working hands‑on with data to support decisions, not just generating outputs.
• Proficiency in SQL is essential; experience using analytical and data BI tooling such as Tableau (Git, dbt – nice to have).

Our Commitment to You

We are dedicated to developing valuable, inclusive, and user‑friendly products and services that deliver positive outcomes…