Senior Product Manager (Business Systems)

Warby Parker is looking for a Senior Product Manager to own and reinvent the engines that power our business operations. This role is focused on the strategy and roadmap for our core internal technology platforms, with a primary focus on our insurance processing and financial technology systems. You’ll be tasked with leading the evolution of our internal tooling, creating scalable and intuitive platforms that sit at the heart of our e-commerce, retail, and patient-service operations. In addition to fintech, this role will also help drive strategy for other critical business systems, such as our catalog and merchandising platforms. You'll work closely with a wide range of teams—including Finance, Vision Services, Engineering, User Experience Design, Product Strategy, Retail, and Merchandising—to transform our business systems architecture. If you're passionate about building the foundational platforms that enable a business to scale, this is your opportunity to make a massive impact. Sound like you? Read on!

What you’ll do:

• Develop and execute the product vision, strategy, and roadmap for the next generation of Warby Parker's business systems, leading with our insurance and fintech platforms
• Dive deep into the weeds of our insurance claim processing, payment workflows, product data models, system architecture, and business workflows to become the go-to subject matter expert
• Drive the end-to-end process of evolving our core internal tooling—from discovery and requirements gathering to launch and iteration—across multiple business domains
• Partner with a complex group of stakeholders to deeply understand their processes and pain points, translating their needs into a clear, prioritized backlog
• Author detailed product requirements, user stories, and technical specifications for platform and internal tooling initiatives
• Define and analyze key performance indicators for your products, focusing on claim processing efficiency, payment success rates, operational efficiency, data integrity, and speed-to-market
• Act as the voice of your internal customers, ensuring the tools you build are not just powerful but also intuitive and user-friendly

Who you are:

• Backed by 7+ years of product management experience, with at least 3 years focused on backend/platform products, internal tooling, or complex business systems
• Experience with fintech, payments, insurance processing, PIM, catalog management, or merchandising systems is a huge plus
• A true self-starter who is resourceful, detail-oriented, and thrives on autonomy in a fast-paced environment
• An expert at navigating complex stakeholder environments, with a proven track record of building consensus and driving cross-functional alignment
• Technically fluent; you're comfortable engaging with engineers on system architecture, APIs, and complex data models
• A well-rounded communicator, collaborator, and presenter who can articulate a compelling vision and share actionable insights with everyone from engineers to executive leadership
• The holder of a bachelor's degree in business, computer science, or a related field
• A team player at heart who’s comfortable acting as a leader on certain projects and as a contributor on others
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

New York Pay Range

$144,375—$165,000 USD

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. An