AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
WHAT YOU’LL DO:
Positioning & Messaging
- Define how Pylon is positioned in the B2B support market — against Zendesk, Intercom, and Salesforce
- Own the core messaging framework: what we say, who we say it to, and why it lands
- Translate deeply technical AI product capabilities into clear, compelling value for buyers who are navigating a fast-shifting market
- Develop segment-specific messaging for Pylon's primary buyers: Head of Support, VP of Customer Success, CTO at growth-stage B2B SaaS companies
Sales Enablement
- Build the assets sales actually uses: pitch decks, one-pagers, demo scripts, objection handling guides, and battlecards
- Create crisp competitive intelligence that helps AEs win in competitive deals
- Partner with sales leadership to understand where deals stall and build materials that unstick them
- Own enablement for new rep onboarding and ongoing product education as the roadmap evolves
Launches & GTM Moments
- Lead go-to-market planning and execution for major product launches — from AI agent capabilities to new channel integrations to pricing changes
- Coordinate across demand generation, content, product, and sales to ensure launches land with impact for both net new acquisition and expansion within the existing customer base
- Own the launch calendar and ensure every release has a narrative, not just a changelog
Customer & Market Intelligence
- Use Pylon AI to be obsessively close to customers — listen to sales calls, review support conversations, and synthesize patterns into insights that shape what we say
- Build and maintain a clear picture of the competitive landscape and buyer psychology
- Feed customer insights back to product to influence roadmap prioritization
WHO WE'RE LOOKING FOR
- You're a senior PMM who has owned the full scope of the function — not a lane player who only does launches or only does enablement. You've shaped how a complex product is understood in the market, and you have the receipts to prove it worked.
- You're equally comfortable writing a positioning brief, presenting to the sales team, sitting in a product review with engineering, and publishing a launch on your own. You move fast, you have taste, and you don't wait for someone to hand you a playbook.
- You go deep with the product, there isn’t a single surface you aren’t familiar with, sales engineers come to you with questions.
EXPERIENCE
- ~5+ years of B2B product marketing experience, with at least 2-3 years owning major PMM work end-to-end (positioning, messaging, enablement, launches)
- Track record of building PMM from scratch or near-scratch in a fast-growing startup environment
- Exceptional writing and communication taste — you set the bar for clarity and craft
- Deep familiarity with the B2B SaaS buying motion, particularly in technical products sold to technical or operations buyers
- Experience working directly with product, engineering, and sales leadership without a lot of process overhead
- Deeply curious about AI technology and willingness to get hands-on with the product
- Comfort working across both new logo acquisition and customer expansion motions
OUR PERKS
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
MORE ABOUT PYLON
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
Team: Currently 90 and growing!