Senior Quantitative UX Researcher, Applied AI Solutions

Overview

We're seeking a Sr. Quantitative UX Researcher passionate about shaping the future of AI-native business applications at scale. This rare opportunity defines the research strategy for Amazon's next generation of AI-powered solutions, influencing product direction and the broader field of human‑AI interaction.

Key Job Responsibilities

• Lead quantitative and mixed‑methods research for new and emerging AI products, especially in 0‑to‑1 spaces where customer needs, product behaviors, and success criteria are still being defined.

• Own experimental design from end to end—including defining hypotheses, selecting methods, identifying measures, designing studies, analyzing results, and translating findings into clear product actions.

• Set the industry standard for AI‑focused user research by inventing and adapting methodologies to understand how customers interact with AI systems, build trust, and drive adoption at scale.

• Triangulate research insights with engagement metrics, experiment data, user logs, and AI performance metrics to craft compelling executive‑ready narratives that drive product improvements and long‑term business strategy.

• Partner closely with product, design, applied science, and engineering to support a build‑test‑learn model, where evidence is used early and often to shape decisions.

• Define and institutionalize research frameworks, measurement criteria, and reusable methodologies that raise the bar across all AI solutions and teams within AWS.

About the Team

AWS Applied AI Solutions is an organization with the ambition to be a leading provider of business applications, leveraging Amazon's experience and expertise to help millions of companies manage day‑to‑day operations. Our mission is to accelerate our customers' businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real‑world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use. The AWS Applied AI Solutions team is at the forefront of AI innovation, designing and building the next generation of intelligent business applications. We work closely with global product, engineering, science, marketing, and business development teams to deliver compelling AI‑powered experiences that transform how businesses operate. Our research team plays a critical role in ensuring these AI solutions are not just technically advanced, but truly meet customer needs and drive meaningful business outcomes.

Basic Qualifications

• Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).

• 5+ years of proven success leading User Research projects with demonstrated impact experience.

• Knowledge of quantitative approaches (e.g., t‑tests, regressions, ANOVAs, etc.).

• 8+ years of data querying and scripting languages (SQL, Python) or statistical/mathematical software (R, SAS, MATLAB, etc.) experience.

• Experience working with or evaluating AI systems.

• Experience with behavioral data collection, quantitative data analysis, and statistics.

• Master's degree or equivalent in a quantitative field, or Doctorate/PhD or equivalent.

Preferred Qualifications

• Experience creating processes and improving tools that measurably improved productivity, quality, or advertiser experience.

• Experience with innovation, development, testing.

• Experience communicating effectively with senior leadership.

• Experience building machine learning models for business applications.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner.

Base salary ranges (USD annual) shown for select locations:

NY, New York – 167,400.00 – 226,500.00

WA, Seattle – 152,200.00 – 205,900.00

Company – Amazon Development Center U.S., Inc.

Job ID: A10382576