Senior Risk Operations Manager

A company is looking for a Sr. Risk and Renewals Operations Manager to develop and manage customer renewal and risk management operations.

Key Responsibilities

Standardize renewal journeys by designing and implementing automated renewal paths

Systematize risk workflows to achieve proactive risk identification prior to renewals

Manage renewal planning rhythms and improve forecasting predictability for renewals

Required Qualifications

7+ years of experience in Renewals Operations, Sales Operations, or Commercial Risk Management in an Enterprise SaaS environment

Demonstrated ability to translate complex commercial policies into streamlined system workflows

Strong understanding of SaaS contract mechanics

Ability to leverage retention data for diagnosing root causes of cancellations and downgrades

Experience working cross-functionally with Legal, Finance, and Sales