Responsibilities
About the team
We are part of Global Monetization Product and Technology-Business Integrity-Governance. The Actor Strategy team focuses on securing the ad platform by tackling risks in the advertising ecosystem—such as fraud, impersonation, account takeover (ATO), over-spending, small bad debts, and spam registrations. We balance risk management with user experience to support TikTok Ads' healthy growth. The team continuously enhances its capabilities through platformization, intelligence, and automation, driving smart solutions powered by AI agents, machine learning models, and strategic rules.
Responsibilities:
- Own the design and ongoing maintenance of the Actor Suspension policy framework, covering policy scope, core definitions, and enforcement decision criteria
- Build operationally actionable standards by clarifying evidence requirements, decision guidelines, reasoning and write up standards, and applicable conditions, improving interpretability
- Maintain policy documentation and version control mechanisms to ensure updates are clear, traceable, and consistently executable by frontline teams
- Establish a steady operating loop with Account Suspension Operations and Appeals teams to continuously capture high frequency disputes, ambiguous boundaries, and execution pain points
- Lead edge case reviews and codify outcomes into policy clarifications, decision trees, reviewer guidance, and reusable decision templates
- Run calibration and enablement mechanisms to align policy understanding and reduce inconsistency across reviewers, teams, and regions
- Identify emerging risk patterns and policy loopholes through case reviews, operational signals, and trend monitoring, then propose targeted policy responses with closed loop actions
- Define and track policy health metrics such as decision consistency, appeal outcome distribution, false positive signals, and review and appeals efficiency to guide iteration
- Conduct postmortems for major policy changes and high impact events, converting learnings into long term mechanisms and documentation updates
- Partner with Product, Engineering, Legal, Compliance, and relevant risk stakeholders to align on policy objectives, key trade offs, and release timelines
- Translate policy requirements into executable processes and system capabilities, including SOPs, evidence chain standards, escalation pathways, workflow optimization, and automation opportunities
- Provide timely policy guidance during high risk incidents and drive follow up actions into durable governance mechanisms
Qualifications
Minimum Qualifications:
- 3+ years of experience in Trust and Safety, ads integrity, risk governance, policy operations, anti fraud, or related fields
- Strong policy writing and structuring skills, able to turn complex cases into clear standards and operational guidance
- Proven cross functional collaboration skills, able to align stakeholders and drive closure in ambiguous situations
- Strong problem solving and risk judgment, able to identify patterns and propose practical governance solutions
- High proficiency in English and Mandarin listening, speaking, reading and writing. Both English and Mandarin skill sets are required to support clients in China and to communicate with stakeholders.
Preferred Qualifications:
- Experience with ads ecosystem governance, account integrity, enforcement policy, or appeals operations
- Data literacy with SQL or dashboards to validate trends and evaluate policy impact
- Experience partnering with Product and Engineering to translate policy into enforceable workflows or system logic
- Familiarity with evidence standards, investigation workflows, and enforcement consistency mechanisms
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we