Senior Robotics Solutions Engineer

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Atlanta, Georgia, United States

Job Description:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Auris Health, a member of the Johnson & Johnson family of companies is currently hiring a Lead Robotic Solutions Engineer (RSE), Field Service, located in Atlanta, GA.

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

Position Summary:

Contributes to the Technical Field Service team as a seasoned individual contributor, who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy. Applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area.

Job Description:

Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives.

Designs core plans for projects, programs or processes across the Technical Field Service area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization's customer management strategy.

Recommends appropriate hardware and peripheral equipment that meets customer requirements. Demonstrates setup and adjustment of complex equipment for potential users or operators. Coaches more junior colleagues in techniques, processes and responsibilities. Responsible for communicating business related issues or opportunities to next management level.

Key Responsibilities:

• System set-up, movement, maintenance, repair, and de-installation.

• Data log analysis and management in order to perform troubleshooting and resolution of issues.

• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.

• Execute specific tasks including documentation and metrics for the team.

• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes

• Participate in process improvement discussions to increase team efficiency and effectiveness.

• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.

• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.

• Provide reports and updates to senior management on status and strategic goals.

• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)

• Will be required to stand, sit, or kneel