Senior Software Engineer, Customer Engineering

Goody is a gifting company making it easy to send personal and corporate gifts. With more than two million gifts sent and customers including Google, Stripe, Meta, Anthropic, Notion, NBCUniversal, DHL, and others, we have found product–market fit and are looking to grow and scale. We’re looking for a motivated Senior Software Engineer to help our customers have the best experience with Goody.

You will be the engineer that has the most direct impact on our customer experience. In this role, you will be a force multiplier for the business: unblocking high-value sales deals, building features that make our customers happy, and resolving complex technical escalations for our Customer Experience team.

If you love hearing a customer request in the morning and telling them it’s shipped in the afternoon, this role is for you.

RESPONSIBILITIES

• Guide customers, write code, win deals: Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged.

• Own our engineering escalations function: Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution.

• Design, build, and deploy tools (including AI tools) to multiply the impact of our internal teams, particularly our customer experience and success teams.

• Influence and shape the product by advocating for customer needs and translating them to shipped features.

In this role, you will have a wide understanding of, and will work across, our entire platform and stack. This is an excellent role for someone who likes to work with customers, while also having the ability to not just advise customers on our product, but actively build to solve their problems.

REQUIREMENTS

• You bring a minimum of 4 years of experience in building production web applications.

• You’re a full-stack engineer who is adept in both backend (Ruby on Rails preferred, or strong experience in Python/Node) and frontend (React/TypeScript).

• You bring a minimum of 2 recent years of experience working directly with customers in a technical capacity (e.g. customer engineering, solutions engineering, support engineering, or owning customer-facing features).

• You bring great vibes and attitude that match our ethos of delivering delight to our senders and recipients.

COMPANY BENEFITS

• 100% remote work

• Group medical, dental, and vision coverage insurance (with opt-out benefits)

• 401k

• Stock options

• Open PTO, with a company-wide summer break designed to counterbalance the demands of the year-end holiday season.

• Paid parental leave benefits

• Annual company offsite – past locations include Cabo, San Diego, and Banff

• $100/month reimbursement for wellness

• $500 annual education stipend

• Lots of Goodys!

Benefits may vary based on employment status or country location.

ABOUT GOODY

Goody is a modern gifting platform built to help companies create meaningful connections at scale. We power thoughtful, on-brand gifting experiences for leading teams, making it easy to send the right gift to the right person at the right moment without the logistics headaches.

Goody was founded in 2020 and is backed by leading investors like NEA, SoftBank, and Quiet Capital. We are a fully remote, product-driven team trusted by 64 percent of the Fortune 100. In 2025, Inc. ranked Goody as the fastest-growing gifting company in the United States, reflecting our momentum and focus on building exceptional experiences for customers and teammates alike.