Senior Specialist, Workplace Operations

BUILD SOMETHING PEOPLE LOVE

Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading.

We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.

ABOUT THE TEAM

Our vision is to create an environment where employees can do their best work, foster deep connection & experience organizational engagement. By focusing on building and redefining Workplace Ops programs, we aim to cultivate employee engagement, productivity, and high morale through thoughtful delivery and execution of our programming.About the RoleAs the Senior Specialist, Workplace Operations, you'll own the strategic execution of Toronto's workplace programs and vendor management. You'll design and optimize service programs (F&B, cleaning, facilities), negotiate vendor contracts, ensure Health & Safety compliance, and serve as the operational backup for the Senior Manager. You'll focus on program ownership, performance management, and continuous improvement, ensuring our flagship headquarters delivers an exceptional employee experience.

WHAT YOU'LL DO

Vendor Management & Program Design

• Negotiate and manage vendor contracts for cleaning, F&B catering, and facilities maintenance, ensuring SLA compliance and driving continuous performance improvements.

• Design and optimize the F&B catering program including menu planning, service model design, dietary accommodations, and budget allocation, partnering with the Coordinator who executes daily operations.

• Monitor vendor performance through quality checks, employee feedback, and service metrics, proactively addressing performance gaps.

• Lead vendor sourcing and RFP processes for new services or contract renewals.

• Act as primary liaison with landlord and building management for base-building issues, maintenance escalations, and facility enhancements.

Health & Safety Compliance

• Lead Health & Safety programs for the Toronto office, including chairing the Joint Health & Safety Committee (JHSC), coordinating inspections, and managing training programs.

• Ensure compliance with all Ontario workplace safety regulations and company policies.

• Prepare for and coordinate annual fire drills and safety communications.

Operations & Data Analysis

• Manage operational budgets for Toronto, processing program and vendor invoices, tracking expenses, and identifying cost optimization opportunities.

• Analyze workplace data (occupancy trends, desk booking patterns, ticketing metrics, service utilization) to propose strategic adjustments and resource optimization.

• Support the Senior Manager with operational decisions and vendor escalations during absences.

• Lead operational improvement projects such as process optimization and new program implementations.

Cross-Functional Collaboration

• Collaborate with IT, Procurement, Finance, People, and Legal teams on workplace initiatives that require vendor coordination, budget approval, or operational support.

SKILLS YOU BRING

• 5+ years of experience in Workplace Operations, Office Management, or Facilities Management, with clear progression into vendor management or program ownership.

• Demonstrated track record of managing vendor relationships, performance management, and ensuring SLA compliance for core services (facilities, cleaning, catering).

• Strong program management skills with proven ability to design, optimize, and elevate workplace service programs.

• Working knowledge of Health & Safety/Workplace Compliance standards, particularly Ontario regulations (JHSC experience is a strong asset).

• Ability to exercise independent judgment.

• Data-driven approach to operations, with ability to leverage occupancy and service metrics to drive strategic decisions and enhance employee experience.

• Strong financial acumen with experience managing operational budgets, processing invoices, and identifying cost savings.

• Excellent cross-functional collaboration skills, particularly with People, Procurement, IT, Finance, and Legal teams.

• Strong problem-solving abilities and composure under pressure during operational escalations.

• Highly organized, detail-oriented, and able to manage multiple strategic priorities simultaneously.

WHY WEALTHSIMPLE?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

✈️ 90 days away: work outside Canada for up to 90 days per year

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.