Senior System Engineer

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time End User Support Engineer.

This Senior System Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team.

Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown Miami.

Perks:

Free catered breakfast, lunch, & snacks

Career progression & high visibility

Company name recognition

Key Responsibilities:

• Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency
• Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
• Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
• Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
• Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
• Lead incident response and escalation for firm wide technology issues, m