Senior Telecom Engineer - Contact Center and Voice Platforms

Bhg Inc
US
Remote

Who this role is best for

Best suited to senior telecom engineers with deep expertise in RingCentral and NICE CXone working in remote financial services environments.

Best fit for

  • Candidates with proven experience in RingCentral and NICE CXone integrations.
    — “proven experience building and supporting complex RingCentral, NICE CXone, and Salesforce integrations
  • Technical professionals comfortable with JavaScript-based IVR development.
    — “advanced proficiency in JavaScript-based IVR development

Things to consider

  • Role requires hands-on work across multiple telecom platforms.
    — “comfortable working across telecom platforms, APIs, IVR design, and CRM integrations
  • Focus on reliability and scalability in voice solutions.
    — “strong focus on reliability, scalability, and customer experience

How to stand out

  • Highlight specific instances of complex CRM integrations you've designed.
    — “CRM integrations, with a strong focus on reliability
  • Demonstrate your ability to enhance customer experience through IVR.
    — “customer experience. The ideal candidate has proven experience
  • Showcase your technical depth with RingCentral and NICE CXone.
    — “deep expertise in RingCentral and NICE CXone
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • designing mission-critical voice and contact center solutions
  • building complex integrations
Typical background
telecom engineeringtelecom platforms

Skills & requirements

Required

Telecom EngineeringRingcentralNICE CxoneCRM IntegrationsJavascript-based IVR Development

Preferred

Telecom PlatformsApisIVR Design

Stack & domain

RingcentralNice CxoneSalesforceJavaScriptTelecomContact CenterVoice Platforms

About the role

Original posting from Bhg Inc via Lever

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    

Who You Are

You are a motivated telecommunications engineering professional with deep expertise in RingCentral and NICE CXone to design, integrate, and support mission‑critical voice and contact center solutions. This role requires a highly technical, hands‑on engineer who is comfortable working across telecom platforms, APIs, IVR design, and CRM integrations, with a strong focus on reliability, scalability, and customer experience. The ideal candidate has proven experience building and supporting complex RingCentral, NICE CXone, and Salesforce integrations, and advanced proficiency in JavaScript‑based IVR development.

Source: Bhg Inc careers (Lever)

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