Senior UX Researcher

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About the role

We're looking for a Senior UX Researcher who brings rigour and curiosity to both product and marketing research. Someone who's as comfortable running foundational product studies as they are digging into brand perception, buyer mindsets, or how a marketing site actually works for the people using it.

This is strategic, high-visibility work — you'll partner with Product Design, Product Management, Brand, and Marketing to shape what we build and how we tell the world about it.

What makes this role unique:

Work across both brand and product research, with real influence on each

Research enterprise developer tools and DevOps workflows — including AI-powered features built for developers

Fast-paced environment where research directly influences design and business decisions

Be part of a team of talented, experienced researchers who genuinely invest in each other's growth

What you'll do

Lead foundational, problem validation, and strategic research projects across your assigned product areas and beyond

Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging

Be the expert on the users within your area of coverage: their behaviours, pain points, workflows, and goals

Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own

Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach

Advocate for and socialise actionable insights in a clear and compelling way that increases empathy across the organisation

Independently drive research prioritisation across stage groups, balancing impact, product direction, and company objectives

Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews

What you'll bring

Empathetic, curious and open-minded

Deep mixed-methods research experience across qualitative and quantitative methods

A track record in both product research and marketing or brand research

The ability to guide stakeholders — including senior ones — toward the right approach, even when they arrive with a firm opinion

Strong instincts for prioritisation across multiple stakeholder groups in a fast-moving environment

Clear, compelling communication that makes findings land with product, brand, and marketing audiences

Experience working in a highly iterative, fast-paced environment, with the ability to pivot with sudden changes in direction

Demonstrated ability to work effectively in a fully remote, globally distributed team — with strong async communication habits

Self-motivated and self-managing, with strong organisational skills

Ability to ramp up to a highly technical domain quickly

Share our values, and work in accordance with those values

Able to conduct research in a fully remote setting and use GitLab as part of your daily workflow

Experience working on AI products, particularly for enterprise dev tooling, is a plus

Experience working on enterprise and/or developer tooling products is a plus

 How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being

Flexible Paid Time Off 

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave 

Home Office Support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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