Service Manager, Dealership

Cscgeneration 2
5120 Peters Creek Rd NW; Roanoke; VA 24019, US
On-site

Who this role is best for

Best suited to mid-level managers with dealership experience who thrive in hands-on leadership roles with end-to-end operational responsibility.

Best fit for

  • Powersports industry veterans who combine technical knowledge with business acumen.
    — “someone who rides, wrenches, and lives the lifestyle
  • Operations leaders comfortable making rapid decisions in resource-constrained environments.
    — “This is a lean team. You will own a lot, move fast
  • Managers who measure success through both financial targets and team development.
    — “hitting monthly revenue and gross profit targets, reducing service cycle times

Things to consider

  • On-site presence required with no mention of remote flexibility.
    — “Location: Roanoke, VA - On-site
  • Expect broad responsibility spanning facilities, warranty, and cross-department coordination.
    — “managing facility maintenance, warranty processing, and interdepartmental coordination

How to stand out

  • Quantify past achievements in service cycle time reduction.
    — “reducing service cycle times
  • Demonstrate structured coaching methods for technician development.
    — “building a coaching rhythm that keeps every technician on pace
  • Highlight experience balancing revenue goals with operational efficiency.
    — “hitting monthly revenue and gross profit targets
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Achieving monthly revenue and gross profit targets
  • Reducing service cycle times
Typical background
Experience in service managementBackground in retail or automotive industry

Skills & requirements

Required

LeadershipTeam ManagementCustomer Service

Preferred

Inventory ManagementService Department Coordination

Stack & domain

Service ManagementRetailPowersports

About the role

Original posting from Cscgeneration 2 via Lever

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle. 

The dealership service department needs a hands-on leader who can drive profitability, maintain high customer satisfaction, and develop a team of technicians. As Service Manager, Dealership, you will own department performance end-to-end — from setting monthly goals with each technician to managing facility maintenance, warranty processing, and interdepartmental coordination with Sales and Parts.

In your first 6–12 months, success means hitting monthly revenue and gross profit targets, reducing service cycle times, and building a coaching rhythm that keeps every technician on pace against their individual goals.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

Reports to: General Manager, Dealership

Location: Roanoke, VA - On-site  (5120 Peters Creek Rd NW, Roanoke, VA 24019)

Source: Cscgeneration 2 careers (Lever)

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