ServiceNow Business Process Consultant/Analyst - ITAM (Evening Shift)

Thinkahead
Gurugram; Haryana, IN
On-site

Who this role is best for

Best suited to mid-level consultants with ServiceNow ITAM expertise who can work evening shifts in Gurugram.

Best fit for

  • Consultants experienced in software licensing compliance and process optimization for enterprise clients.
    — “trusted advisor to clients and internal stakeholders on software licensing compliance, process optimization
  • Analysts comfortable working cross-functionally with IT, procurement, and finance teams.
    — “work closely with IT, procurement, vendor management, finance, asset management teams
  • Professionals with hands-on experience with major software publishers like Microsoft and Oracle.
    — “hands-on experience with major publishers such as Microsoft, Oracle, Adobe, IBM

Things to consider

  • Requires familiarity with specific tools like ServiceNow SAM Pro and Tanium.
    — “Experience with ServiceNow SAM Pro, Tanium, SCCM, JAMF, CMDB

How to stand out

  • Demonstrate concrete examples of cost optimization through software asset management.
    — “identify cost optimization opportunities
  • Highlight cross-functional collaboration experience in IT asset lifecycle management.
    — “support software asset lifecycle management
  • Showcase process improvement initiatives you've led in previous SAM roles.
    — “helping design and improve scalable operational processes
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Mitigated software licensing compliance risks
  • Identified cost optimization opportunities
  • Improved process maturity and scalability
Typical background
Experience in ITAM and software licensingStrong analytical and communication skills

Skills & requirements

Required

ServicenowITAMSoftware Asset ManagementContract ManagementProcess OptimizationData AnalysisVendor ManagementFinance Integration

Preferred

TaniumSCCMJAMFCMDB

Stack & domain

ServicenowItamSamTaniumSccmJamfCmdbAnalyticalCommunicationContinuous ImprovementItEnterprise Software

About the role

Original posting from Thinkahead via Lever

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Software Asset Management (SAM) Licensing Analyst with Business Process Consulting expertise, you are a trusted advisor to clients and internal stakeholders on software licensing compliance, process optimization, contract management, and process maturity. You will leverage your experience in enterprise software licensing and the ServiceNow platform to support software asset lifecycle management while helping design and improve scalable operational processes.

You will work closely with IT, procurement, vendor management, finance, asset management teams, and business stakeholders to analyze entitlement, usage, and deployment data; mitigate compliance risk; and identify cost optimization opportunities. The ideal candidate brings hands-on experience with major publishers such as Microsoft, Oracle, Adobe, IBM, and SaaS vendors, along with strong analytical, communication, and continuous improvement skills. Experience with ServiceNow SAM Pro, Tanium, SCCM, JAMF, CMDB, and related ITAM capabilities is highly preferred.

Source: Thinkahead careers (Lever)

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