ServiceNow Data Analyst

Date Posted:

2026-04-02

Country:

United States of America

Location:

US-TX-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

We are seeking a detail-oriented and analytical ServiceNow Data Analyst to join our Service Management Platform team. In this role, you will be the guardian of platform data integrity and the primary architect of actionable insights. You will move beyond simple reporting to provide deep analysis on platform health, process adherence, and ITSM performance.

You will act as the bridge between technical process owners and leadership, translating raw metrics (Incidents, Changes, Requests) into a narrative of performance and improvement

What You Will Do:

• Assist with driving down the data points where gaps exist in our Service Management processes.
• Analyze trends to identify bottlenecks, service degradation, and opportunities for automation or self-service.
• Perform root cause analysis on data anomalies to ensure accuracy in reporting.
• Translate complex data sets into clear narratives that drive Continuous Service Improvement (CSI) initiatives.
• Design, build, and maintain complex ServiceNow dashboards and reports to support IT leadership and process owners.
• Transform raw data into compelling narratives and presentations that influence strategic decision-making and prioritize roadmap initiatives

Qualifications You Must Have:

• BA/BS degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field with 5 yrs of experience or advanced degree.
• Experience: 3+ years of data analysis experience, with at least 2 years specifically working within the ServiceNow platform including Now Assist.
• Working knowledge of ITIL/Service Management framework and processes.
• Proficient in managing, querying, and reporting in ServiceNow including Platform Analytics and Now Assist Analytics.
• Strong Excel skills (Pivot tables, VLOOKUP, XLOOKUP, Power Query).

Qualifications We Prefer:

• ITIL 4 Foundation certified.
• Basic understanding of SQL.
• Working knowledge of Power BI.
• Experience working in a large and matrixed corporate environment.
• Customer service experience with strong time management and prioritization skills.
• Energetic and have an excellent work ethic with a desire and ability to quickly learn and apply new concepts.

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work location: Remote

This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not