Solutions Architect

Netomi
Toronto, CA
On-siteCareer-pivot friendly

Who this role is best for

Best suited to mid-level architects with AI platform experience working with global brands in customer experience automation.

Best fit for

  • Architects experienced in deploying AI solutions at enterprise scale
    — “enable agentic automation at scale across the entire customer journey”
  • Professionals comfortable with no-code platforms for rapid deployment
    — “Our no-code platform delivers the fastest time to market”
  • Candidates aiming to transform customer experiences for major brands
    — “transform how the world’s largest global brands do business”

Things to consider

  • Focus on enterprise-scale implementations rather than small deployments
    — “work with the largest global brands like Delta Airlines, MetLife, MGM, United”
  • Requires understanding of both technical and business CX aspects
    — “deliver higher quality customer experiences”

How to stand out

  • Quantify past impact on customer experience metrics in your resume
    — “drive efficiency, lower costs, and deliver higher quality customer experiences”
  • Highlight experience with rapid deployment in regulated industries
    — “delivers the fastest time to market, lowest total cost of ownership”
  • Showcase cross-functional collaboration with both technical and business teams
    — “manage AI agents for any CX use case”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Enable agentic automation at scale
  • Deliver high-quality customer experiences
  • Manage AI agents for CX use cases
Typical background
Enterprise SolutionsCustomer ExperienceAI Automation

Skills & requirements

Required

Agentic AICustomer ExperienceEnterprise SolutionsNo-code PlatformCX Use Case

Preferred

AI AutomationCustomer Journey

Stack & domain

Agentic Ai PlatformEnterprise Customer ExperienceAgentic AutomationCustomer JourneyNo-code PlatformTime To MarketTotal Cost Of OwnershipAi AgentsCx Use CaseAgentic AiTeamworkProblem-solvingInnovationCustomer FocusCommunicationLeadershipProject ManagementStrategic ThinkingAdaptabilityCollaborationAi RevolutionGlobal BrandsBusiness TransformationCustomer Experience

About the role

Original posting from Netomi via Lever

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Source: Netomi careers (Lever)

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