Solutions Engineer (former SWE)

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

This is a fully in-person role; we do not offer remote or hybrid options.

What you'll do

• Combine talking directly with customers with building solutions

• We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again

• Migrate new customers off their old support system to Pylon

• Within your first week, run customer migration meetings

• Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon

• Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them

• Contribute to pre-sales calls as the be-all-end-all for potential solutions

• Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)

• Juggle many customers at once and drive them to completion.

• Iteratively improve the migration process

Requirements

• Located in (or will relocate to) New York and excited about working in-person

• Very organized, hard working and fast. You will be juggling many migrations at once.

• Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.

• An interest in tinkering with the product and suggesting improvements

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas

Team: Currently 90 and growing!