Sr Analyst, Customer Support Operations

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience. What You'll Bring: University graduate in any disciplines Minimum 5 years experience in client facing role providing corporate customer service and support Good understanding of banking/financial industry Experience in engaging with members and providing support Strong presentation skills and writing in English are essential Excellent people management, interpersonal and communication skills Customer-oriented with professional and passion to provide excellent service Engage with members of the organization to provide support and ensure a positive member experience Impact You'll Make: Identify trends and opportunities for improvement based on member feedback and data analysis Ensure outstanding members experience and deliver results through leading and review of all processes Collaborate with other departments, to ensure a seamless member experience Perform due diligence of potential/current members and any KYC related matters Provide training to member to ensure their knowledge on company system and privacy regulations Prepare and deliver regular reports on membership engagement and support to senior management Participate in and handle ad hoc projects This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion's Internal Job Title: Sr Analyst, Business Operations Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.