About the role:
Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.
As a thought leader in Retail Supply Chain, you will advise Retail CSCOs by forecasting industry trends, advising them on end-to-end supply chain impacts, and enabling sales and service partners to understand and meet Retail-specific needs. You will help Retail executives develop end‑to‑end supply chain strategies, lead AI and digital supply chain transformations, and connect near‑term operational improvements with longer‑term shifts across the industry.
What you will do:
- Create innovative, thought provoking, and highly leveraged “must-have insights” content for Retail CSCOs
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing Insights positions across a team of analysts
- Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
- Research, analyze and predict market trends and shifts in Retail supply chains to provide clients and vendors with actionable insights
- Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
- Support BTI and Sales: Provide sales support serving as voice of Retail CSCOs to help Insights teams create retail-relevant content and to drive engagement with clients to make progress against their critical priorities to grow their business
- Provide high quality and timely content peer review
- Build credibility as a Retail industry expert to represent Gartner insights, methodology and strategy
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions
What you will need:
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 12+ years of relevant field or industry experience
- Retail Supply Chain Expertise: Deep understanding across core retail supply chain domains, including demand forecasting and replenishment, inventory strategy and in‑stock performance, distribution and fulfillment operations, and omnichannel network design, with a strong understanding of how merchandise flows from supplier to shelf and to customer.
- End-to-End Supply Chain Strategy: Experience defining and executing end‑to‑end retail supply chain strategies that align merchandising goals, inventory and availability targets, fulfillment and distribution networks, and digital capabilities to deliver customer value at scale.
- AI and Digital Transformation: Experience leading or advising AI‑enabled and digital transformation initiatives within a retail supply chain environment, including identifying high-value use cases such as demand sensing, automated replenishment, omnichannel fulfillment, labor and capacity planning, and network optimization.
- Proven capability to anticipate industry trends and emerging disruptions, challenge conventional thinking, and translate forward‑looking insights into compelling points of view for senior leaders.
- Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
- Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
- Demonstrate excellence in research and writing ability
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond