Sr Manager, Digital Channels Performance (Data/Analytics)

Job Description

To advance Digital & Personal Distribution strategic priorities by discovering and sharing insights by monitoring performance against strategic and operational objectives through a balanced lens of business and customer metrics; translating data and information into actionable intelligence that drives informed decision-making across the DCS-Digital Channels & Solutions team.

As Senior Manager of Digital Strategy, Performance and Analytics, you drive performance reporting and analytics for DCS – Digital Channels: Mobile and Online Banking, and Digital Solutions: Multi-Factor Authentication, Identity Verification, and Digital Money Management – ensuring they deliver strategic value, surfacing actionable insights. You will pull data from various sources and transform it into consumable information.

What Will You Do?

• Establish and maintain monthly dashboards with Key Performance Indicators across digital channels, encompassing technical solution performance, business performance and client experience.
• Set performance targets and forecasts that reflect organizational ambitions and market realities.
• Move beyond reporting metrics to explaining performance drivers—identifying root causes of variance, trends, and anomalies through fact-based analysis.
• Conduct deeper diagnostic analytics to uncover opportunities and risks that inform strategy refinement.
• Work closely with Digital Product Owners, CDA, Technology (Architects, Developers) and QAs to monitor technical solution performance against strategic objectives, ensuring continuous optimization.
• Contribute to broader DCS strategy consolidation.

What Do You Need to Succeed?

Must have:

• Bachelor's degree with 7+ years of experience in translating data into analytic insights.
• Strong command of performance frameworks (OKRs, KPIs), strategic planning, and executive reporting.
• Technical proficiency in SQL, Python to navigate large data sets.
• Strong communication—able to translate technical complexity into clarity.
• Collaborative approach to cross-functional work.
• Strategic mindset with operational rigor—comfortable navigating ambiguity.
• Willingness to learn new skills, solve challenging problems and adapt.

Nice to Have:

• In-depth knowledge of Digital Channels/Products and Digital Strategy
• Experience building dashboards for reporting and analytics.
• Ability to communicate at different altitudes.
• Experience in Banking/Financial products.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact

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Job Skills

Actionable Insights, Analytics, Business Performance, Digital Channels, Digital Solutions, Digital Strategy, Key Performance Indicators (KPI), Metrics Reporting, Operational Delivery, Performance Measurement, Performance Reports, Product Development Lifecycle, Product Testing, Quality Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-06

Application Deadline:

2026-05-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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