Sr. Manager, Product and Experience Design

Zoox

Foster City, US

Who this role is best for

Aimed at mid-level design leaders who balance customer experience with operational tools in autonomous mobility.

Best fit for

Design leaders adept at managing both user-facing and internal tool teams.
— “lead multiple teams of talented designers including Customer Experience Design, as well as Operational Tools & Service Design”
Candidates who blend creativity with analytical rigor in prototyping solutions.
— “leadership in creativity, analytical, visualization, and prototyping skills”
Managers committed to customer-centered innovation in mobility services.
— “build the best product experiences, launch innovative features, and do so with a customer-centered approach”

Things to consider

Role requires dual focus on customer experience and internal operational tools.
— “lead the teams to build the best product experiences, launch innovative features”

How to stand out

Demonstrate past success in launching features with measurable user impact.
— “launch innovative features, and do so with a customer-centered approach”
Showcase examples where your design leadership improved operational efficiency.
— “build internal tools that assist and accelerate our operations teams”
Highlight projects balancing aesthetic design with functional tool requirements.
— “knowledge of user-facing solutions to build internal tools”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

led_multiple_design_teams
delivered_innovative_product_experiences
optimized_internal_tools_for_operations

Typical background

product_designmanagement_experiencedesign_research

Skills & requirements

Required

Product_managementDesign_leadershipTeam_leadershipCustomer_experience_designService_design

Preferred

Autonomous_driving_technologyMobility_industry_knowledge

About the role

Original posting from Zoox via Lever

The Zoox Design Team is a collective of visionaries and makers who believe in the transformative power of exceptional design. Our focus is on advancing mobility for all through cutting-edge technology, thoughtful design, service, and brand values. We are driven by a commitment to balance and harmony, aiming to delight individuals while making a meaningful impact on society as a whole. By joining our team, you’ll contribute to shaping the future of Zoox autonomous mobility by embracing these guiding principles.
As the Sr. Manager of Design, you will lead multiple teams of talented designers including Customer Experience Design, as well as Operational Tools & Service Design. Our operational and internal tools require your leadership in creativity, analytical, visualization, and prototyping skills, and knowledge of user-facing solutions to build internal tools that assist and accelerate our operations teams in running the service. For our experience and service design domains, you will lead the teams to build the best product experiences, launch innovative features, and do so with a customer-centered approach.

Source: Zoox careers (Lever)