Sr. Product Manager: Disruption - Core & Commerce (100% Remote - Canada)

ABOUT THE JOB

As Senior Product Manager on the Disruption Core & Commerce team, you will work at the intersection of the business, software development, data science, and user experience to create innovative solutions and intuitive user experiences to reduce the stress of traveling. You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features.

On any given day - whether you’re weighing the tradeoffs of offering new features, scoping and specifying solutions with partners, or shepherding features through development - your contribution will be critical to Hopper’s current and future success.

Leveraging data science to solve customers’ problems is in Hopper’s DNA. While this began with helping customers save money by booking at the best time, we’ve also built a suite of novel Fintech products which help customers save money, retain optionality to cancel or change their trips as needed, and help them seamlessly rebook when they run into problems during their travel.

This position is on the Disruption team, focused on solving that last problem. Hopper offers a product called Disruption Assistance for Any Reason that helps customers navigate flight delays and cancellations, and ultimately get where they want to go. If a customer experiences a disruption, they can rebook themselves on any airline – for free – or get a 100% refund of their trip cost.

The Disruption team is expanding rapidly by offering our product in new distribution channels, and scaling the business into an enterprise. As the Senior Product Manager for the Disruption team, you are part of a cross functional team that is dedicated to this specific product; you will have immense impact, experience no gatekeeping, and no competing priorities, allowing you to truly focus on product work and your customers!

What would your day-to-day look like

• Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time.

• Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully.

• Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships.

• Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships.

• Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue

• Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments

• Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products.

• Work with customer service to understand and identify customer problem trends

• Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free

• Learn and use a diverse set of analytics and AI tools

An ideal candidate has

• B2B and B2C experience

• Delivered impactful and delightful features at scale

• Has incorporated AI into their product or processes to achieve business outcomes

• Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products

• An innovative and detail-oriented approach to problem-solving

• Extreme attention to detail, and simultaneously the ability to think and operate strategically.

• Exceptional ability to grasp, manage, and articulate complex systems

• Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization

• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists

• A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing

• Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly

• No ego, and a strong focus on doing what is right for the customer and the company

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.

• Hopper covers 100% of the premiums for group insurance plan.

• Hopper offers life, short term and long term disability coverage.

• HSA that covers eligible medical and dental expenses.

• All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.

• All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.

• Please ask us about our very generous parental leave, much above industry standards!.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

• Entrepreneurial culture where pushing limits and taking risks is everyday business.

• Open communication with management and company leadership.

• Small, dynamic teams = massive impact.

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Tr