Sr Service Field Engineer (Canon Steppers)

Job Title: Senior Service Field Engineer

Location: Remote from Home

Employment Type: Salaried direct

Industry: Semiconductor machines

Compensation: $120K - $135K+ (flexible for a senior candidate) - Bonus, 100% paid medical

Work Schedule: 2 weeks in the field traveling to customer sites, 1 week working from home.

About the Opportunity:

Acara is helping our semiconductor machine client find candidates that have experience installing and/or servicing semiconductor lithography Canon steppers and/or scanners within the past 10 years. Some Canon experience along with other machine experience (e.g., Nikon, ASML) will be considered.

What You'll Do:

The basic function of the Senior Field Engineer is to perform and support customer

equipment service projects and service requirements, ensuring they are repaired in a timely

manner while maintaining company's highest quality standards with available resources. The day-to-

day interfacing and updates to customers and the service department manager.

To provide onsite service support and expertise to customers and Service Technicians in

diagnosing, analyzing, installing, servicing, and maintaining Canon photolithography equipment

(steppers and scanners) while keeping with operational goals, objectives, policies and training

procedures.

Responsibilities:

To provide technical onsite and phone support to customers and junior Service Technicians in

the installation, service and maintenance of Canon photolithography (steppers and scanners)

equipment.

Provide accurate and detailed daily pass downs when working at customer sites.

Provide formal and informal customer training onsite when needed.

To ensure service tooling and testing equipment is maintained in good operational and accurate

manner.

To share professional service skills with other service technicians.

To meet or exceed all project/service budget and profit objectives.

Maintain the highest possible established quality assurance standards.

Develop and/or implement service procedures with the Service Manager and other Service

Technicians.

Maintain awareness of all technical related trends, advances and improvements and determine

the activities that could affect the Service Department.

Continually strive to maintain state of the art technical knowledge of the business and semiconductor

industry.

Always interface with customers in a professional manner even in stressful situations.

Continually solve problems as they arise. Function as a troubleshooter, resolving all potential

problems before they can have a negative effect on the Company's operational efficiency and

reputation.

Consult with the customer and technicians and use proper judgment when replacing parts (not to

replace parts too soon or too late).

Meet with customers, as needed, regarding questions, specifications proposed/actual schedules

and daily updates with written pass downs.

Be alert to customer opportunities to provide/change equipment, spare parts, upgrades and

services currently not provided, which can benefit the company.

Respects and maintain the confidentiality of company information

To ensure field reports are accurate and complete.

To perform any other duties that may be assigned from the Service Manager.

Maintained a positive company image when interfacing with customers and vendors.

What You Will Bring (Requirements):

Min 5 years of field service or maintenance work experience in the installation and servicing of Canon steppers and/or scanners. 2-3 years of recent Canon experience along with other machine experience (e.g., Nikon, ASML) will be considered.

What Sets You Apart/A Plus:

Ideally a Bachelor's degree in Electronics/Mechanical Engineering, but will consider candidates without the degree as long as they have significant Canon stepper and/or Canon scanner experience.

• Skilled in the use of a PC along with Microsoft Office applications.
• Ability to lead the coordination effort of equipment installations, and repair projects.
• Must have the knowledge to identify and prioritize operational, personnel problem areas, and

the ability to solve problems and execute policies and procedures.

• Must be skilled in the use of hand tools, electronic tools, gauges and equipment.

Additional:

Willingness to travel to clients throughout the country and at times internationally.

Valid driver's license and passport