Staff Analyst, Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals.

ABOUT THE ROLE:

As a Staff Analyst, Operations, you will play a critical role in driving data-informed decision-making and operational performance improvements across Hims & Hers’ operations.

You will operate as an experienced individual contributor who can independently lead complex analyses, apply structured problem-solving, and translate data into actionable insights. This role sits between execution and strategy—owning meaningful analytical workstreams while beginning to influence broader business decisions and approaches. You will partner closely with Dispense & Fulfillment, Operations Assurance, Planning & Optimization, Compounding, Supply Chain, Quality and Operations Finance. This role reports to the Director of Operations Analytics.

YOU WILL:

ANALYTICAL EXECUTION & PROBLEM SOLVING

• Own end-to-end delivery of complex analytical projects with minimal oversight

• Structure ambiguous problems into clear analytical approaches and deliver actionable insights

• Apply statistical analysis, trend analysis, and operational frameworks to solve diverse business problems

• Adapt and apply established methodologies to new or evolving operational challenges

OPERATIONAL PERFORMANCE & INSIGHTS

• Analyze operational performance (throughput, SLAs, cost, quality) and identify improvement opportunities

• Develop and refine KPI frameworks to support consistent performance measurement

• Monitor trends and proactively surface risks, inefficiencies, and optimization opportunities

EXPERIMENTATION & DECISION SUPPORT

• Design and evaluate experiments (A/B tests, pilots) to inform operational and product decisions

• Build scenario analyses and lightweight models to support planning and resource allocation

• Contribute to optimization efforts by quantifying tradeoffs and recommending data-driven actions

STAKEHOLDER PARTNERSHIP

• Build strong relationships with cross-functional partners and begin influencing decision making

• Communicate insights clearly to both technical and non-technical audiences

• Support senior stakeholders by providing structured analysis and recommendations on key initiatives

COLLABORATION & INFLUENCE

• Partner with Analytics Engineering and Data teams to ensure data quality and availability

• Contribute to team best practices in analytics, problem solving, and stakeholder engagement

• Begin advising stakeholders on moderately complex analytical questions and business tradeoffs

REPORTING & COMMUNICATION

• Develop clear, concise deliverables (analyses, dashboards, presentations) aligned to business needs

• Tailor communication style based on audience, including senior stakeholders

• Ensure insights are actionable and tied to measurable business outcomes

YOU HAVE:

• 8+ years of experience in analytics, business intelligence, or data science

• Bachelor’s degree in Statistics, Mathematics, Economics, Analytics, Computer Science, Engineering, or a related field

• Advanced SQL proficiency; experience with Python or R for analysis

• Strong foundation in analytical methods (experimentation, statistical analysis, forecasting, or operational analytics)

• Demonstrated ability to independently execute complex analyses and deliver business impact

• Experience working with cross-functional stakeholders in operations, product, or finance environments

• Strong communication skills with the ability to translate data into clear insights and recommendations

• Ability to manage multiple priorities and adapt to evolving business needs

PREFERRED QUALIFICATIONS:

• Experience in fulfillment, supply chain, logistics, healthcare operations, or marketplace environments

• Familiarity with modern data tools (Google Big Query, dbt, Looker) from an analytics consumption perspective

• Experience defining KPIs and supporting performance management frameworks

• Exposure to experimentation, optimization, or operational modeling

• Advanced degree in a quantitative field (Statistics, Economics, Data Science, etc.)

• Familiarity with AI-assisted analytics tools or agent-based workflows (e.g., LLMs, copilots, automated querying/insight generation tools)

• Experience applying AI to accelerate analysis, improve decision-making, or scale insights in business contexts

• Understanding of limitations, risks, and validation approaches when using AI in analytical workflows

OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.