Staff Product Manager, Smart Security

Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do:

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who You'll be Joining:

Our hive, headquartered in Toronto, is looking for a Staff Product Manager to help lead the evolution of ecobee’s Smart Security business – shaping how our devices and services come together to deliver a seamless, high-value customer experience. Our Smart Security business is building a holistic home monitoring portfolio: doorbells, cameras, sensors, and security services and features (including professional monitoring) that are powered by a scalable platform and ecosystem.

You will bring deep experience in building and shipping hardware products, alongside a strong understanding of how those devices power differentiated service experiences. You’ll partner closely with Hardware Engineering, Firmware, Mobile, Backend, Design, Data, and go-to-market teams to define and deliver integrated solutions that drive both customer value and business outcomes – especially across activation, engagement, and subscription growth.

You’ll operate as a senior product leader – owning complex, cross-functional problem spaces, setting direction across devices and services, and driving clarity in ambiguous, high-stakes decisions. This role sits at the intersection of physical products and digital experiences, requiring strong systems thinking and the ability to connect technical capabilities to customer and commercial impact.

At ecobee, Product Managers are expected to operate as builders, storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify and communicate the value of what we’re building, and we take ownership for outcomes over the full product lifecycle.

[For Toronto/GTA Candidates only] This role follows a hybrid schedule, with in-office work required on Wednesdays and Thursdays to support collaboration, and flexibility to work remotely for the remainder of the week.

How You’ll Make an Impact:

As Staff Product Manager at ecobee, you will:

• Own and evolve the product strategy across devices and services, ensuring tight integration between hardware capabilities and service experiences (e.g., onboarding, activation, subscription value, and retention).
• Lead complex, cross-cutting initiatives that span device development and service growth, including funnel optimization, attach rate expansion, and lifecycle engagement.
• Define how device capabilities (e.g., sensing, reliability, responsiveness) translate into differentiated service experiences and customer value propositions.
• Drive end-to-end product development across hardware and services—from discovery through launch and iteration—ensuring clear problem definition and measurable outcomes.
• Partner deeply with Engineering (hardware, firmware, mobile, backend), Design, Data, and GTM teams to align on priorities, navigate trade-offs, and deliver high-quality experiences.
• Establish and own key success metrics across the funnel (e.g., conversion, activation, engagement, retention), using data to inform decisions and continuously optimize performance.
• Lead customer discovery across both physical and digital experiences—understanding how customers adopt, use, and derive value from Smart Security products.
• Influence broader portfolio and platform decisions by