Strategic Program Manager, Emergency Risk Management - USDS

Responsibilities

About the team

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

What You'll Do:

We are seeking a high-impact Strategic Program Manager to lead our E-Commerce Community Risk & Response domains. In this role, you will act as the primary owner for initiatives related to Emergency Response, Social Listening, and Community Management. You will be responsible for defining the strategic roadmap, navigating complex partner priorities, and steering high-stakes projects that protect our ecosystem. The ideal candidate is a strategic architect who can translate overarching business goals into actionable domain strategies while driving cross-functional excellence.

Responsibilities

• Domain Strategy & Roadmap Ownership: Define and lead the long-term strategic vision for Emergency Response, Social Listening, and Community Management policies, ensuring the domain evolves in lockstep with business expansion and partner priorities.
• Stakeholder & Partner Leadership: Serve as the primary point of contact for cross-functional stakeholders (Product, Legal, and Policy), negotiating resource allocation and aligning on high-level program goals.
• Strategic Risk Management: Analyze Emergency Response, Social Listening, and Community Management behaviors to develop long-term risk mitigation frameworks, balancing business growth with ecosystem safety.
• Program Governance & Decision-making: Oversee the "health" of the domain by synthesizing high-level insights to make "go/no-go" decisions on project pivots and policy shifts.
• Problem-Solving: Lead the design of solutions for critical escalations, weighing enforcement decisions against market conditions, brand reputation, and long-term user experience.
• Strategic Reporting & Influence: Present program performance, vision, and strategic recommendations to executive leadership, using data-driven narratives to secure buy-in for new initiatives.

Qualifications

Minimum Qualifications

• 3+ years of experience in strategic program management, domain ownership, or risk strategy within Trust & Safety, Compliance, or E-commerce.
• Proven track record of influencing senior stakeholders and managing complex, cross-functional partner relationships.
• Exceptional ability to navigate extreme ambiguity and make high-stakes decisions in a dynamic, global environment.
• Experience in translating data insights into high-level business strategy.

Preferred Qualifications

• Deep expertise in Emergency Response, Social Media Policy implementation within a global E-Commerce or Social Media platform.
• Strong communication skills, with the ability to tell a compelling story through data.
• Comfortable utilizing AI.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. O