Summer Analyst, Product, Business Strategy & Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Summer Analyst, Product, Business Strategy & Operations

Department: Business Strategy & Operations

Reporting To: Director, Product, Business Strategy & Operations

Location: North Carolina (Durham), Indiana (Carmel), California (Menlo Park) - (Hybrid)

Role Overview

Genesys Cloud is in growth mode. The Product Business Strategy & Operations team is the analytical and operational backbone of Genesys Product leadership, responsible for shaping growth strategy, driving its execution, and ensuring the insights that reach the C-suite are rigorous, reliable, and actionable.

As a Business Strategy & Operations Summer Analyst, you will work at the intersection of analytics, strategy, and executive communication. This role is best viewed as an internal, product-focused strategy seat: you will help frame business questions, analyze performance trends, assess market dynamics, and turn findings into clear recommendations for leaders across Product, Finance, and GTM.

Throughout the summer, you will gain exposure to many aspects of the Genesys Cloud business, including product adoption, business health, growth opportunities, and competitive positioning. You will support strategic and operational workstreams by combining strong problem-solving, business judgment, and polished communication.

Key Responsibilities

• Support high-priority strategic and operational analyses for Product leadership, helping break down complex business questions into structured workstreams and actionable recommendations
• Build and maintain Excel-based analyses, models, and business insights that support decision-making across growth, retention, adoption, and business health
• Assist with the development of dashboards, scorecards, KPI tracking, and executive reporting materials
• Conduct product, market, and competitive research across cloud contact center, AI, and adjacent markets to inform strategic planning
• Synthesize findings into executive-ready memos, presentations, and briefing materials for leadership reviews

Required Qualifications

• Current undergraduate rising senior or graduate student (M.S. or MBA) in Business, Economics, Engineering, Statistics, Data Science, Computer Science, or a related field
• Strong proficiency in Excel and PowerPoint is required
• Strong analytical and structured problem-solving skills, with the ability to break down ambiguous business questions into clear frameworks and recommendations
• Exceptional written and verbal communication skills with the ability to convey complex ideas and analyses succinctly to non-technical audiences
• Be a proactive self-starter with the ability to multi-task, work independently, prioritize, and get things done
• Ability to build productive and positive working relationships with co-workers with varying technical and business backgrounds
• Demonstrate intellectual curiosity and a desire to tackle ambiguous and varied projects in support of the Product Strategy & Ops team

Preferred Qualifications

• Experience with SQL for data analysis
• Familiarity with Python or R for analytical work
• Exposure to SaaS business analysis concepts such as cohort analysis, retention analysis, churn analysis, funnel analysis, or usage-based performance tracking
• Experience with Tableau, Snowflake, Zenlytic, or similar analytics and BI tools
• Experience with Cursor or similar AI-assisted productivity / development tools
• Understanding of cloud software, SaaS, or contact center markets through academic or internship experience
• Experience preparing presentations, memos, or dashboards for leadership audiences

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$0.00 - $0.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility tre