Support Automation Engineer I — Remote, Growth &Impact

Certn Holdings Inc.
Washington, US
Remote

Job Description

A tech-driven background screening company is looking

for a Support Automation Engineer I to efficiently resolve

technical support tickets using software engineering principles and

AI technologies. This position involves diagnosing issues, building

tooling for streamlined support, and mentoring team members. Strong

communication skills and a degree in Computer Science are

essential. You will work in a remote-first environment with a focus

on continuous improvement and customer satisfaction.

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Skills & Requirements

Technical Skills

Software engineeringAi technologiesTechnical supportTicket resolutionToolingStreamlined supportMentoringCommunicationTeamworkLeadershipMentoringTrainingDecision-makingWorkgroupsComplex projectsSoftware engineeringAi technologiesTechnical supportTicket resolutionToolingStreamlined supportMentoring

Employment Type

FULL TIME

Level

junior

Posted

4/29/2026

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