Support Robotics Engineer

Address user tickets regarding issues reported on helpdesk

Provide first level technical support on Robots IT Products.

Installing Operating System Applications and Computer Peripherals

Ask targeted questions to diagnose problems

Guide users with simple step by step instructions on phone if required

Conduct remote troubleshooting via remote desktop applications

Test alternative pathways until the issue is resolved

Follow up with users to ensure their systems are functional

Record technical issues and solutions in case logs on Helpdesk

Direct unresolved issues to the next level of support personnel

Report user feedback and potential product requests to the IT Incharge

Provide first-line technical support across various hardware and software issues ensuring timely resolution to minimize downtime.

Perform installations configurations and upgrades of desktop systems and peripherals tailoring setups to meet user-specific requirements.

Requirements

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Bachelors or Masters degree in Robotics Mechatronics Computer Science or related fields.

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Proven experience with humanoid (e.g. Cruzr Pepper etc.) and quadruped robots (e.g. Unitree Go2 G1 etc.).

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Strong troubleshooting and diagnostic skills for both mechanical and software issues.

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Hands-on experience with Python facial recognition and NLP model deployment.

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Familiarity with OpenCV TensorFlow or ROS is an advantage.

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Excellent communication and documentation skills for client-facing interactions.

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Strong leadership skills with the ability to manage field teams and coordinate multiple projects.

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience: years

Vacancy: 1