Systems Engineer (Advanced Resolution Engineer)

Position Title: Systems Engineer (Advanced Resolution Engineer)

Location: Fully Remote

Duration: 06 Months (Possible Extension/Conversion)

***Due to client requirements this role is only open to USC OR GC candidates***

Job Description:

As an Advanced Resolution Engineer, you will help drive complex technical troubleshooting efforts in a command center setting by leveraging observability tools such as Extrahop, Dynatrace, Splunk, and Wireshark. This role combines technical expertise along with a fact-based data-driven troubleshooting approach to quickly find the fault domain of complex issues that may span multiple technology stacks. Must have excellent communication abilities to work with peers and convey complex information and solutions to others. Must have curious nature with desire to solve problems and gain personal satisfaction from solving those problems

What you’ll do:

• Provide in-depth technical troubleshooting and analysis of complex issues across a large global enterprise environment

• Collaborate with peers and other technology experts across the firm

• Work with a client first attitude with the ability to work well under high pressure and stressful situations to deliver outstanding customer service

• Participate in an on-call rotation as needed

Experience you’ll need to have:

• 6+ years of experience in an enterprise systems and/or networking role

• 4+ years of troubleshooting complex systems at an enterprise level

• 3+ years experience with observability tools such as Extrahop, Dynatrace, Splunk, and Wireshark

• Full understanding of IP, TCP, and UDP

• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Attributes required:

• Logical problem-solving ability

• Desire to dig deep into highly complex problem solving

• Satisfaction from solving problems

• Curious nature about how things work AND why they work

• Desire to continue learning about all different types of technologies

• Ability to collaborate with peers across technologies (network, server, database, application, cloud)

• Ability to mentor and train others in Analysis & Troubleshooting

Experience that would be great to have:

• Experience with scripting languages like Python or PowerShell

• Wireshark Certified Analyst Certification (WCA)

• Worldwide Certified Network Analyst (WCNA)

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)

• 401(k) plan (employee contributions only)