Systems Engineer; SF San Francisco

Position: Systems Engineer (SF) San Francisco

About Persona

Persona is the configurable identity platform built for businesses in a digital‑first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large‑scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the role

As a Systems Engineer at Persona, you'll be the technical backbone of our IT organization — designing the systems, automations, and infrastructure that scale our internal operations. This isn't a help desk role with a fancy title: you'll write scripts, architect endpoint management workflows, and ship automation that meaningfully moves the needle. What sets this apart is the chance to define technical standards at a company where identity, security, and operational trust are core to the product itself.

What

you'll do at Persona

• Own our macOS endpoint management program end-to-end — zero-touch provisioning, policy enforcement, and detection/remediation scripting via Jamf, Fleet, or equivalent
• Architect and ship automation across our identity and SaaS stack (Okta Workflows, APIs, Bash/Python scripting)
• Design and maintain scalable, policy-driven access controls and lifecycle automation across the organization
• Design, deploy, and manage IT-owned services in GCP using existing cloud foundations
• Administer and integrate our SaaS ecosystem — SSO (SAML/OAuth), configuration, lifecycle management, and license governance
• Act as an escalation point for complex systems issues
• Create documentation and runbooks that increase durability and reduce operational toil
• Mentor teammates and drive automation-first thinking across the IT function

What you'll bring to Persona

• 5+ years in IT systems or infrastructure roles, with clear examples of building and automating - not just operating platforms
• Strong hands‑on macOS management experience (policies, scripting, workflows, not just UI administration)
• Proficiency in Bash, Python, or similar scripting languages, with automation you've shipped and maintained
• Deep experience with Okta beyond user administration. Workflows, integrations, and policy design
• Strong understanding of SSO protocols (SAML, OAuth) and lifecycle management patterns
• Comfort operating cloud infrastructure with Terraform (GCP preferred)
• Solid understanding of how modern internet infrastructure works — DNS, HTTP, APIs, webhooks, authentication flows, and network fundamentals.
• A builder mindset. Your instinct is to automate and improve systems, not repeat manual work

Nice to haves

• Experience with Git Ops or declarative approaches to device management
• Experience deploying and operating internal services using containers (e.g., Kubernetes)
• Experience with infrastructure-as-code tools (e.g., Terraform)
• Experience evaluating and operating self-hosted alternatives to SaaS tools

Full‑time Employee Benefits and Perks

For full‑time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you.

If you'd like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

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