Systems Engineering Tech I

The IT Systems Engineer is a global role reporting to the Technology Operations Manager and will be

responsible for providing leadership in systems design, best practice, deployment, configuration and

maintenance as part of a 24x7 global operation. The Systems Engineer will work closely with the

infrastructure team to provide the highest level of guidance and support for the global systems and

security infrastructure including communicating, participating in, and documenting best practices for

the general administration and management of systems and security devices. A significant part of

this senior position is ownership and understanding of our current standards, introducing and driving

strategic improvements, and enforcing infrastructure standards across the enterprise.

The Systems Engineer will communicate regularly with management, team members, and functional

peers regarding the operational status of the systems environment. As a subject matter expert the

candidate will work with teams across the globe to utilize his/her strong technical background and

related experience to contribute to the department''''s goals and vision.

The candidate should be a self-starter with the maturity and experience to manage their time

effectively. They should be able to work independently as well as with other team members. Some

domestic and international travel may be required.

Primary Responsibilities and Duties:

Provide technical leadership and expertise for the Firm’s infrastructure design, ensuring scalability, stability, redundancy and best practices across a broad spectrum of technology assets:

Contribute and drive key systems enhancements and consolidations covering many aspects relating to network connectivity between data centers and branch-office locations, such as defining requirements, strategy development, technology selection, testing, vendor management & troubleshooting of infrastructure related issues through to resolution

Communicating resolutions to infrastructure and support teams

Working within team and company procedures for maintenance windows and change controls

Creating and maintaining systems topology documentation and diagrams

Assisting others in analyzing and resolving network problems

Monitoring systems performance and taking appropriate actions when required

Project managing and/or operating as technical lead on IT Projects

Implementing new infrastructure hardware for operations and special projects

Leveraging technology to further advance our capabilities for efficiently managing the IT infrastructure

Microsoft SQL and Citrix XM/XA/XD

Server virtualization (VMWare)

Distributed security management covering antivirus, server patching, etc.

Maintaining production systems in accordance with the IT strategy and team SLAs

Qualifications

Education

Experience

7+ years of systems engineering and infrastructure support experience

Working knowledge of network infrastructure in a Financial Services environment

Working knowledge of ITIL and support best practices including Change, Incident, and Problem Management a plus

Special Knowledge/Skills:

Excellent analytical skills

Strong technical skills

Ability to conceptualize a technical problem over the phone

Strong attention to detail

Outstanding organizational skills

Excellent communication and interpersonal skills (ability to effectively communicate with the IT team, Bankers from all levels, and Management)

Self-motivated and proactive team player with strong work ethic

Special Knowledge/Skills: (cont.)

Ability to work independently and manage a diverse workflow in a team environment

Ability to work effectively and efficiently under pressure

Ability to recognize and communicate risk with a strong track record for risk mitigation

Ability to deliver quality products and processes to a production environment in a s and suppor state

Scripting (VBScript and PowerShell) experience

Thorough knowledge of Windows Architecture: Active Directory including DNS / DHCP / Sites & Subnets / Routing / Exchange / Windows Server

Other Requirements

Perform customer support related tasks and special projects as assigned by management

Liaise interdepartmentally to proactively seek resolutions to all issues reported

Participate in client events, as appropriate (Firm events, on-site meetings, client training, etc.)

Mental Demands, Physical Demands, Environmental Factors

Maintain emotional control under stress

Maintain positive attitude when dealing with clients

Some bending, stooping, climbing and walking

Occasional lifting and carrying of heavy objects

Additional Information

Candidates will only be accepted if they meet ALL qualifications. Thank you!

All your information will be kept confidential according to EEO guidelines

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